Business ProfileforNationwide
At-a-glance
Customer Complaints
209 complaints closed in last 3 years
59 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1 Nationwide Plz, Columbus, OH 43215-2226
- BBB File Opened:
- 9/1/1955
- Years in Business:
- 98
- Business Started:
- 1/1/1926
- Business Incorporated:
- 10/1/2016
- Accredited Since:
- 9/1/1955
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Nationwide Financial Assignment Company
- Nationwide Financial General Agency, Inc.
- Nationwide Insurance Company of Florida
- Business Management
- Ms. Kristie Lynch, Manager of Support Services Office of Customer Relations
- Mr. Kirt Walker, CEO
- Ms. Lori Rennie, VP, Enterprise Billing & Payments and Customer Relations
- Ms. Susan Hatfield, Associate VP of Customer Relations
- Mr. Mike Mahaffey, Executive Vice President, Customer, Strategy and Innovation Officer
- Contact Information
Principal
- Mr. Kirt Walker, CEO
Customer Contact
- Ms. Kristie Lynch, Manager of Support Services Office of Customer Relations
- Additional Contact Information
Phone Numbers
- (614) 249-6985Other Phone
- (614) 249-6985
Customer Complaints
210 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I contacted Nationwide in August 2024 to see if there were any savings offered by Nationwide that I could take advantage of that would reduce my Auto and Homeowners premiums.
Instead, my Homeowners policy was changed inaccurately which resulted in a much higher premium. I protested these changes at the time and afterwards. I made numerous phone calls and was left on hold for extremely long periods of time sometimes having to call back and start again.
It has been torturous to find someone at Nationwide to help resolve my issue.
Customer Reviews
369 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mark C
1 star10/26/2024
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