Business ProfileforOriginal Mattress Factory
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2245 Wilson Rd, Columbus, OH 43228-9594
- BBB File Opened:
- 4/6/1992
- Years in Business:
- 32
- Business Started:
- 3/16/1992
- Business Incorporated:
- 1/30/1992
- Accredited Since:
- 4/21/1992
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 10:00 AM - 8:00 PM
- T:
- 10:00 AM - 8:00 PM
- W:
- 10:00 AM - 8:00 PM
- Th:
- 10:00 AM - 8:00 PM
- F:
- 10:00 AM - 8:00 PM
- Sa:
- 10:00 AM - 6:00 PM
- Su:
- 12:00 PM - 5:00 PM
- Business Management
- Mr. Jeff Merrill, Vice President/GM
- Mr. Tony Dempsey, Vice President
- Mr. Jared O'Dell, Vice President/GM
- Mr. Greg Trzcinski, President
- Contact Information
Principal
- Mr. Tony Dempsey, Vice President
- Mr. Greg Trzcinski, President
Customer Contact
- Mr. Jared O'Dell, Vice President/GM
- Additional Contact Information
Fax Numbers
- (614) 921-1227Primary Fax
- (614) 864-4935Other Fax
Phone Numbers
- (740) 773-7497Other Phone
- (614) 864-4899Other Phone
Email Addresses
- Primary
- (614) 921-1227
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am 89 years old. I purchased a mattress from the Chillicothe location less than 3 years ago. It is covered under a warranty for defects.
I contacted them a year ago. they came out twice, once they turned the mattress for me. And another time, they took it back to the factory, and brought it back the same day, saying nothing was wrong with it.
The sides are much lower than the middle, so much so that I am afraid I will roll out of it on to the floor.
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Danny B
1 star03/29/2022
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