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          Jaguar - Land Rover Easton has 1 locations, listed below.

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            Business ProfileJaguar - Land Rover Easton

            New Car Dealers

            Contact Information

            3867 Morse Rd

            Columbus, OH 43219

            Visit Website
            Email this Business
            (614) 412-1190

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Retail and wholesale of new and used vehicles, parts, and service.

            Products & Services

            Retail and wholesale of new and used vehicles, parts, and service.

            Business Details

            Location of This Business
            3867 Morse Rd, Columbus, OH 43219
            Email this Business
            BBB File Opened:
            1/11/2019
            Years in Business:
            6
            Business Started:
            8/16/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Jaguar of Easton
            • Land Rover Easton
            • Germain At Easton, LLC
            Business Management
            • Ms. Melody Markham, Customer Relations Manager
            • Mr. Steve Germain, President
            Contact Information

            Principal

            • Mr. Steve Germain, President

            Customer Contact

            • Ms. Melody Markham, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I would just like to say that the dealership at Easton town center, Columbus Ohio the cars are nice the salespeople are amazing. But the service department in the back the mechanics are not good or friendly I brought in my car for one last oil change under the warranty and the oil was not changed it's all dark. While I have a Nissan Sentra a chevy Camero with double the miles and the oil looks nice and golden 2 months after an oil change. I was dealing with a service rep **** who assured me they will do the oil change. This car has the list miles out of all my cars 41,000 miles and the oil is the dirtiest out of all of them, and also, they are ripping off people with their prices 560 usd. plus, tax to replace a battery lol. They are a joke never going there again. All I wanted was an oil change done correctly, but they don't want to do that. They tell me I'm good to go for 1-year next service April 2025. Well i just wanted it file this complain if something happens with my engine until then I want them to be responsible for the repairs since they don't want to change the oil.
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            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Klarisa G

            01/15/2024

            I took my car here and wasted nearly an entire day for them to tell me that I needed a part for my Discovery Sport. I took it to a dealership in Northern Ohio that said that I didn’t need that part. I called this dealership to get my money back for their incorrect diagnostic and they have avoided my calls and have not called me back. DO NOT TAKE YOUR CAR HERE!!!! They are liars and crooks and you will waste both your money and your time.

            Jaguar - Land Rover Easton Response

            01/22/2024

            We sincerely apologize for your experience and thank you for bringing your concerns to our attention. This is not the level of service we pride ourselves on delivering to our valued customers. As per your conversation with our service director, Neil Gallagher a full refund will be issued. We do hope your opinion of our dealership evolves and that you allow us the opportunity to turn your experience around and provide you with the level of service you deserve as a valued Germain customer.
            Read 1 More Customer Review

            Local BBB

            BBB of Central Ohio

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