Customer ReviewsforEcoshield Pest Solutions Columbus, LLC

DO NOT ANSWER DOOR! EcoShield salesperson knocked on door in middle of workday. I work from home and thought it was a delivery. I told salesperson I was at work and not interested but the EcoShield *** stated that my neighbor hired them to perform pest removal around home for a very good price - full treatment, safe for pets etc. He asked if I was concerned about any pests and I said "no, I really don't have a pest problem, rarely see a spider or ant" He pushed and mentioned he noticed the hornets and mud wasp nests on porch. I did agree they have been a nuisance and he quickly stated that he could take care of those for me. When I asked he offered price of $149. After I agree to the service they pull out an ipad and ask me to initial throughout. When I see the credit card section he then states that there are follow up treatments needed to get egg cycle but that EcoShield service is FULLY CANCELABLE AT ANYTIME WITHOUT PENALTY. I was a bit suspicious as it now seemed like multiple treatments and not the 1 treatment he started off selling. I was anxious to get back to work. I later see a contract in email and research reviews online and it appears to be a scam. The entire service is difficult to cancel nor did they perform the offered services - hornets/wasps. He did not treat the hornet nest as I was stung multiple times after both the 1st and 2nd treatment. They also apologized via text that they did not state egg cycle was billable so soon after the 1st treatment (within 1 month). I also found out my neighbor NEVER used this company and it was a ploy to get me to trust him. The contract actually mentions sending a cancel notice by "telegram"!!! What century is this? I cannot believe they can operate in the state of **** and the attorney general has not issued a class action suit for deceptive marketing under consumer protection law Section ******* | Unfair or deceptive acts or practices.

Hi *******,

Thank you for sharing your detailed feedback. We understand your frustration, particularly regarding the miscommunication about services, the contract, and the challenges in canceling. At Ecoshield, we strive to provide transparent information and service, so it's concerning to hear that this was not your experience.

We’d like to investigate what happened with your service and the contract details to ensure that these issues are addressed properly. Please reach out to us directly at ******************************** so we can look into your account, address any misunderstandings, and work toward a resolution.

Your feedback is important to us, and we appreciate the opportunity to resolve this situation for you.

Customer Feedback Team

**************** came to my door, was rude, rolled his eyes, too aggressive.

Hi *********,

Thank you for bringing this to our attention. We take professionalism very seriously, and it's concerning to hear that this was not reflected in your interaction. We expect all team members to be respectful and courteous, and we will address this situation internally.

We would like to follow up and ensure this doesn’t happen again. Please reach out to us at ******************************** with any additional details, so we can review the incident and make sure your concerns are properly addressed.

Customer Feedback Team

The ***s that came out were amazing. The customer service *** when I called to cancel my service was horrible. Done to Financial problems we had to cancel our services. The *** keep trying to get me to stay and I told him multiple times no we cant afford it right now. Then he said well Im going to have to charge you 214 for Cancel and I dont care what the sale *** told you. You will have to pay the 214. I had the sale ***s number so I told him I was going to call him cause he said I could cancel at any time we need to. Then it was Ill cancel your account but there will be *********************************************************************************************************** anything.

Hi *******,

Thank you for sharing your experience. We’re glad to hear that the service team exceeded your expectations, but we’re sorry to hear about the difficulty you encountered when trying to cancel. We strive to ensure all aspects of the service agreement, including cancellation terms, are communicated clearly, and it’s concerning that this was not your experience.

We’d like to review your account and the details of your cancellation to address the situation and provide clarity on the charges. Please reach out to us at ******************************** so we can assist you further and work towards a resolution.

We appreciate your feedback and the opportunity to make things right.

Customer Feedback Team

I would give Ecoshield negative stars if I could. My mother was a victim of their door to door sales tactics and was essentially preyed on by their snake oil salesman. She had an issue with moles and mice from the neighbors trash heap of a backyard and they said with a years worth of treatment, billed and performed quarterly, she'd have no issues. I think she only ever saw them on her property one time past the first visit, despite being retired. And when you think quarterly you think once every 3 months, right? They charged her almost $200 two months in a row and despite being told it was a year contract, KEPT CHARGING HER almost $200. When reaching out to have the last charge reversed, she was told they would (and given NO time frame), then was transferred to a "supervisor" who just tried to haggle her into staying a customer and still playing them for nothing. She set the phone down and let him ramble on till he hung up. After calling back, she was told it would take 15 days to clear the refund... almost 20 days later, no refund. Echoing the fact that this company needs investigated. With the door-to-door method it feels like they are preying on specific demographics of people and NOTHING about their business is noble, honest, or trustworthy. DO NOT USE ECOSHIELD

Hi ******,

Thank you for sharing your mother's experience. We're truly sorry to hear that this situation caused so much frustration. At Ecoshield, we take concerns about service quality and billing very seriously, and we are committed to resolving any issues customers may encounter. It's concerning to hear about the confusion with service visits and charges, and we would like to ensure that this matter is properly addressed.

We’d like to review the account details and ensure the refund process is completed as promised. Please reach out to us directly at ******************************** so we can look into this and work toward a resolution.

Customer satisfaction is important to us, and we appreciate the opportunity to make things right.

Customer Feedback Team

This is a scam. Signed up for 4 services. We were told that when they come out after the first service they are checking to see if the applied enough and whether it worked. We understand that this was not a chargeable visit d.t being a check up. We were billed and unable to pay by phone. They declined to mail a bill but still insisted we pay by check !

Hi *******,

Thank you for bringing this to our attention. We understand how frustrating this situation must be, especially regarding the confusion around service visits and billing. At Ecoshield, we strive to ensure that all aspects of our service, including follow-up visits and billing procedures, are communicated clearly. It sounds like there was a misunderstanding in this case, and we'd like to help clarify the situation.

We’d appreciate the opportunity to review your account, address the billing concerns, and work toward a resolution. Please reach out to us directly at ******************************** so we can investigate further and assist you.

Customer Feedback Team

Company made the News in Columbus for their deceitful methods. As a realtor I know the problems ants can cause and reached out to this company and was assured the problem would be resolved. Problem was not resolved after several attempts exactly 18 months of attempts. When I tried to cancel they were great, because I has sick and they offered to cancel my contract for a fee of $150.00. No problem cancel the contract! Two days later I received a text stating the customer service department was reaching out to proceed with my cancellation. I lost it and contacted the attorney general in Ohio. This company needs investigated.

Hi ******,

Thank you for sharing your experience. We’re sorry to hear about the ongoing issues you faced, and we understand your frustration with both the service and the cancellation process. It’s important to us that all customers feel their concerns are addressed, and that the terms of their agreements are clear from the start.

We take all feedback seriously and would like the opportunity to review your account to address the service issues and ensure that your cancellation is properly handled. Please reach out to us at c******************************* so we can assist you further and work toward a resolution.

We appreciate the opportunity to make things right.

Customer Feedback Team

******* * came and treated my house and yard. He is very polite and explained everything. Quite knowledgeable. I appreciate all his information and demeanor. I would like him to always be the technician that comes to our house. Thank you William for your excellent service.

Hi *****,

Thank you so much for your kind feedback! We’re thrilled to hear that ******* provided excellent service and took the time to explain everything thoroughly. We’ll do our best to accommodate your request to have William as your regular technician, as we know how important it is to feel comfortable with your service provider.

We appreciate your trust in Ecoshield and look forward to continuing to serve you!

Customer Feedback Team

Terrible experience. No matter when you call or who you speak with English is not their first language. I tried to reschedule an appointment and the customer service rep who said she could reschedule the appointment needed to put me on hold several times to find out when they could reschedule. Despite terrible results, the company will not allow you to stop the service for ANY reason. Luckily, I am only required to have one more service before I can cancel. However, I know that will probably be a chore. I would definitely shop around. If a door to door salesman comes to the store, DO NOT ANSWER. The salesman was smooth as silk and convinced me this was a good service. It is not.

Hi *******,

Thank you for sharing your experience. We’re sorry to hear that you’ve had difficulties with scheduling and communication, and we understand how frustrating this has been. At Ecoshield, we strive to ensure all interactions are smooth and clear, and it’s concerning that this wasn’t the case for you.

We’d like to review your account and assist with your upcoming service and any concerns about the cancellation process. Please reach out to us at ******************************** so we can ensure this is handled efficiently.

We appreciate your feedback and the opportunity to make things right.

Customer Feedback Team

Similar to the other reviews we signed up after a door-to-door "sale". After multiple treatments we saw absolutely no change in pest control. We also were skeptical of the need to treat and pay for treatment in the winter months when there are no pests. Upon trying to cancel service, I called the local office and was told this was going to be taken care of. A few moments later I received an email saying it was not and that I needed to contact another number. From there I was transferred multiple times until I got a customer service rep who, instead of cancelling, tried to sell me on additional and reduced price services. I had to be rude in order to get this cancellation processed and was still charged a "cancellation fee". I would NOT recommend this service or company to anyone.

Hi ***,

Thank you for sharing your experience. We understand your frustration with both the effectiveness of the treatments and the difficulties you encountered while trying to cancel. Our goal is to provide clear and reliable service, and we regret that this wasn’t reflected in your experience.

We’d like to review your account and address both the service concerns and the cancellation fee to ensure everything is handled properly. Please reach out to us at ******************************** so we can work toward resolving this for you.

We appreciate your feedback and the opportunity to make things right.

Customer Feedback Team

This is an unethical company, all the reviews reflect what we endured, dishonest tactics, threats and over billing. Stay away from this company and don’t sign anything even if they say it’s not a contract, they will scam you. Do not hire EcoShield.

Hi *****,

Thank you for sharing your concerns. We take feedback like yours seriously, and it's important to us that all of our customers feel they are treated fairly and transparently. We regret that this has been your experience, and we would like to look into any issues you've encountered with billing or service.

Please reach out to us at ******************************** so we can review your account and work toward resolving the situation.

We appreciate the opportunity to address your concerns and make things right.

Customer Feedback Team