ComplaintsforGreenix Pest Control

• Initial Complaint

  10/23/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I canceled this service a few months back and they are saying they have no record of it and that I also have to pay through January. I only had service 2 times and I have paid $250. They sent me an invoice for July, August, Sept, for the first time just this week saying I owe $47.70 per month and when I called they said I owe October also. They did not fix the problem we agreed to which was ********* bees. When I notified to cancel a few months back I told them the issue was not fixed. It only got worse. The service man that came out the first 2 visits told me they couldn't fix the carpener bee issue because it was too high up. I talked to someone 10/22/24 and they are saying I have to pay a fee to cancel out. I don't feel I should pay a fee when I've already paid $250 for 2 visits with no results. I would like the current balance to be erased and not be charged a cancelation fee. When I signed up I was under the impression I could cancel at any time. Thank you.

  

  Business response

  10/29/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any dissatisfaction ***** experienced with her service. After reviewing her account, it appears the cancellation was not fully processed due to ***** ***** being in the initial agreement term when requesting to cancel via email. We have reached out to ***** via email with details regarding our proposed resolution. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer response

  10/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  10/21/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 8/20/2024 a girl came to my house to offer pest control services from greenix. She talked to me about there service and that they were in the area so they could offer me a discount - in our conversation we talked about price that i did not like so she went through a lot of other discounts she could give me until she came up with family in military i could get 2 discounts for. Also that the price would be ***** each month and during our talk i asked her 3 time about greenix coming out each month for ***** and she said yes they would be out every month. Also about i dont have a smart phone and cannot see out of one eye to see the contract that i wanted her to leave so i could go over it but it was on her tablet and she could not leave a contract that i would have to sign today in order to get this special price for 18 months. I would try your service. Next day guy came to service my property and when he was done I said that you are my tech he said no another one would take over but he would see me 1 more time before next guy takes over. I asked next Month then and he said yes. Anyway I got my credit card bill and it was not what we agreed on , so i called the company and talked to the first ****** quit awhile till she said i would have to talk to a manager and she would connect me... talked to the manager and they resolved the 1st billing situation and would send another tech out to take care of my still ongoing bee problem that i told her about and set up a date. I had also made it clear i wanted to know when they would be out so i could be home at the appointment times, anyway the guy came out about a week early i am glad i was home , but i had to point out where all the nests were and he only did those spots. That:s it with his round broom. Fast forward to today i still have bees or wasps and bugs all over and i am sapose to call them every month if i still have problems, thought about this and this is not what i signed up for. Poor service not honest!

  

  Business response

  10/25/2024

  Thank you for bringing this matter to our attention. We understand ******* concerns regarding discrepancies in the initial conversation with our representative versus what he has experienced. We sincerely apologize for any frustration this situation may have caused. We have made multiple attempts to reach ***** by phone to discuss ******* concerns in more detail, but we were unable to connect. However, we did send an email outlining our proposed resolution to the email address attached to his account. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  10/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ********

• Initial Complaint

  10/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A Greenix sales person visited my house. He was very pleasant. I was very skeptical about joining any additional service. He assured me that there was no on-going obligation and that I could quit at any time.That was clearly completely opposite of how they treated me!! What a joke of a company! Charging me ~$300 for an "early termination of my account." ************ is fraudulent and a complete joke and a scam.Steer clear as fast as you can! If you have a charismatic clean cut sales person saying they are from Greenix, Shut the door! Say thanks but no thanks! This is a complete scam and joke of a company. Micro "legalese" statements about early termination fees that the charismatic salesperson somehow completely avoids.Greenix is terrible! They are a scam! "Early termination fees" is there only revenue stream because they are so awful. I wish I had more time to write more horrific things about this complete sham of a company but it doesn't deserve any more of my time. Terrible company!

  

  Business response

  10/23/2024

  Thank you for bringing this matter to our attention. We truly apologize for any inconvenience or miscommunication that occurred. At Greenix, we strive to provide transparent service and customer satisfaction. We regret that we were unable to meet ****** expectations in this situation. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We received a scam statement, telling us that our account is past due for services that were never provided to us, in service that we never requested to be provided in the first place

  

  Business response

  10/22/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or stress caused due to our communication. The billing error has been resolved and we can assure ******* that they do not have an outstanding balance nor an active account. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  10/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* Inotayev

• Initial Complaint

  10/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed up 6 months ago from a salesman that was making his rounds through neighborhood on a hoverboard. Most signatures and documents were presented and signed via a 4" tablet he had. I had the service for 6 months paying $74.71/mo and I did not notice any improvement of insects or voles around my home. They stated they rebaited the traps but I have 8 cameras outside my house and never once have I seen them rebait the traps on my DVR footage the day they SMS and stated they serviced my home. The first application was the day they sold me the service which they set down traps and powder. The next and only time I have them on camera was 3 months later and all that was done was apply power around my home for insects, which I notice no improvement of voles, spiders and beetles being less present. I called to cancel and now they charged me early cancellation fee of $319.18 for not having their service for a duration of 18 months. Why would I want to continue paying $74.71/mo for the next year on services that don't work. It's like paying someone to clean your car for 18 months but the car is no cleaner than when you left it with them now they want to charge you a fee because your dissatisfied with their service. I want my cancellation $319.18 fee refunded back to me.

  

  Business response

  10/21/2024

  Thank you for bringing this matter to our attention. We strive to provide quality service, and its disappointing to hear that *** didnt notice the desired improvements. We can confirm that our team has made contact with *** to discuss his concerns, and we have worked together to reach a resolution. We appreciate his feedback, and the input will help us continue to improve. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** Colonie

• Initial Complaint

  10/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got an estimate from Greenix for interior rodent service, I couldn't afford it. The salesman tells me if I get the exterior rodent pian for 3 months then I'll get the interior plan included for free. I purchased this plan. I called back in 3 to 4 months to set up the interior rodent traps and they tell me that's not until you've the plan for 6 months. They start double billing me even though they're supposed to stop in 2 months they didn't. I got ahold of an account *** who reimbursed me the money that they had overcharged. I had a horrible time with customer service. One week I waited 4 days straight for the entire day and my tech didn't show up any of those days. When you call and explain this no one cares. I had them on the interior service plan for 10 months and they didn't catch 1 mouse. I kept calling them telling them they haven't caught a mouse and they would keep sending people that really didn't do anything. Then they had a VIP service guy come to my house and he told me cancel your service! lol I feel like he was the only honest person I talked to. It was clear that they were just going to keep charging me and not catch the mice, so I canceled my services. I asked them to refund the remaining amount but they didn't. October 8th when I spoke with them to cancel the services he sent me an email confirmation and told me I wouldn't be charged further. We also set an appointment for between 12:00 and 2:00 today for them to pick up their boxes outside, they didn't show up. I wish I could say I was surprised. lol Then I noticed on my account that instead of coming to pick the boxes up they charged me my service subscription on my canceled account! I have tried by phone and email to reach someone and of course I can't. I wish I had never used this company and I thought my headaches with them were over when I canceled my account, but this is ridiculous. I have the email saying my account was canceled so why am I being charged? I feel I've been scammed.

  

  Business response

  10/18/2024

  Thank you for bringing this matter to our attention. We have been unable to reach ***** to discuss this complaint specifically. However, we understand she was able to speak with one of our representatives on Monday morning, and they worked to resolve the payment issue. Were committed to providing quality customer service and would like to ensure that ******* concerns are fully addressed. If there are any further questions or concerns, please dont hesitate to reach out.
  

• Initial Complaint

  10/11/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Cancellation of service after failure to complete the first job and failed to come out and complete after the first call into the company. They told me a month ago that they would send someone out to to the job of spraying for bugs and never did. So I called again and told them that I wanted to cancel and now they want to change me a fee. But the sale *** told me there was no cancellation fee but they had it hidden in the contract. I paid with a check for $107.46 for the first treatment and they failed to uphold the contract themselves so I told them to cancel without the penalty and they are refusing. I was also lied to about a trusted neighbor saying that he to signed up and would not have done so without that

  

  Business response

  10/17/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration ******* encountered. We have thoroughly reviewed ********* account and communicated our proposed resolution with him via email. If there are any additional questions or concerns, please dont hesitate to reach out. We value ********* feedback and are committed to improving our services to ensure a positive experience for our customers.

  Customer response

  10/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

• Initial Complaint

  10/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company renewed my service contract and continues to charge me fees even though I communicated that I wished for the contract to be terminated. I was unable to terminate early due to an early termination penalty. I terminated within the appropriate notice period by phone, yet they still claim that the contract auto renewed.

  

  Business response

  10/16/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience experienced by ****** by our communication. To clarify, our service agreements do not auto-renew, however they continue on a non-contractual basis until we have received notice of a decision to discontinue service. The outstanding balance on ******** account resulted from the month prior to ******** request to terminate his service. At this time, we have communicated our proposed resolution with ****** via email. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife signed a service contract for 18 months for service. Our primary problem is mice and chipmunks. After paying for service for a year we have seen absolutely no reduction in varmints. It seems like we have more. We have reached out several times. The service accomplishes none of the promised outcomes. As the company has not followed through on any of the claims of the service, I am asking to be end our service contract and not be billed again. I am asking any further billing after this be refunded. If there was an avenue I could pursue to get all our money back, I would as the service provided zero discernable benefits throughout the life of contract.

  

  Business response

  10/16/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience **** experienced with our service. We aim to provide peace of mind to our customers and regret to hear this did not occur in this case. We are pleased to confirm that we have resolved this matter directly with ****. If there are any additional questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  10/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  For months, I have been trying to cancel a program I signed up for years ago. Only to get the run around and they still charge mt credit card $43.20 monthly for it. On 09/24/24, my brother ***** called them and spoke to a **** at 2:11 pm. He gave my brother a tough time as well. Today, when I got my voice and some strength back, I called again. Spoke to an ******, who transferred me r to an ****, who transferred me to a ***** ****** who promised that they will cancel the contract and refund me the September charge. I can only pray that they do. No one should be going through what I have been through....

  

  Business response

  10/14/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience experienced by Suzan. As discussed with Suzan, all of the concerns raised in this complaint were resolved on October 10th. We have provided documentation to support that what was discussed with Suzan was processed on the same day. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  10/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I just wish I was not given the run around from their staff. This should have been resolved on the first call! No one has time to make multiple times and get transferred to multiple staff member to simply cancel an agreement. 

  I learned my lesson. 
  
  Regards,
  
  Suzie Ibrahim

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩