Business ProfileforVinebrook Homes Ohio, LLC

This company is beyond horrible. I have had a very difficult year full of many hardships. I was involved in a car accident earlier this year and my dad died in May. My dad didn't have life insurance so my family was left to pay for funeral costs. I had to lay my rent late that month. Vinebrook harassed me with phone calls and emails regarding my rent payment even after I asked them repeatedly to not bother me and I let them know my intentions- that I would have rent paid before court. During this difficult time they made it hell for me and they showed no remorse. They file evictions just to charge you a $350 eviction filing fee even when they haven't actually filed. This is absolutely horrible and they have no care or concern about the economic hardships that their tenants are facing. Earlier this week, I asked for a couple of extra days to pay my rent bc my NTL had expired and I wake up this morning to pay my rent and they have already put a $350 eviction fee on my ledger. This is very evil and lacks customer service on their part. They are taking food out of my children's mouth bc of their greed. That was $350 that I could have used to buy groceries for my children, now I don't know what I'm going to do. They lack care, dignity, and concern for their tenants and any hardships we may be facing. They really need to change the scope of their policies and learn to work with their tenants through hardships. This is the month of gratitude and they have absolutely NONE!!!! They would rather add to your hardships than trying to help. Now, my rent is paid in full as promised and I am out of $350. This is a disgusting company to rent from and they need to make this right. I have children that I will have to scramble to buy groceries for. I understand their policies, but where is the compassion and care?!?! I am so disgusted with this company. Absolutely sad and horrible and they need to make it right.