Business ProfileforQuantum Health, Inc.

My background of employment has been many years in customer service, call centers, with high-paced work environment. I have been a healthcare administrator for 20 years now & for the last 10+ years, I work for a Specialty Pharmacy , in which I process patient's prescription orders for injectable medications, administered in a doctor's office visit setting. I verify various types of insurance, request & obtain auths, etc. My employer contracted with Quantum HealthCare as of 1/01/2021 to oversee employees' healthcare insurance, benefits, authorizations, etc. Since day one, Quantum Healthcare has been my worst nightmare. From day one, I have communicated & work closely with their managers, assistant managers, team-leads, auth reviewers, and there has been no improvement whatsoever. I am constantly contacting them to fix the many errors on the auths they have approved. Also, the ongoing issue of me submitting an auth request for a patient's injectable prescription order & receiving back multiple faxes of an approved auth, with each fax having different ******************* I have reported this to my director but response is basically "it is what it is". I know my ***************** have contracted with Quantum solely because they came 'cheap'. Also found out the beginning of 2024, Quantum contracted with two major companies, ****** & a major airline. They cant handle what is on their plate already and yet they keep taking on more contracts. Also, Quantum's electronic programs are c*** too! Some of Quantum's employees have shared with me that all these 'new & improve' systems implemented is absolute garbage!! And, employees are sworn to not be truthful, never admit to the many failures happening within their walls. Those who are part of the various leadership positions on up to CEO, do not care about anyone except themselves, and worship money. What they advertise online is all lies!!