Business ProfileforMindfully Therapy and Psychiatry

This business entity utilized false advertisement practices on their website and within their team. I was promised a 24/7 hour coach and their website and emails even stated this is the type of care I would be receiving; however, Charity C*****, admitted to me that these services do not exist at their place of business. This caused me further mental and psychological distress and caused me to have a mental breakdown, where I became suicidal. I tried to tell them this was false advertisement and was not okay to promise people under psychological and mental distress supports that do not exist. After my crisis, they barred me from their entity; however, I still needed to get my client records and speak to a Client Rights Officer, which, pursuant to HIPAA, is my right. These rights were denied to me and the phone was hung up on me. I even had a social worker, *** *****, call on my behalf, which they interrogated him and made it difficult for him to get my records. Regardless of them barring me from their entity, it is my legal right to get my records and speak to a Client Rights Officer. I even followed up and filed a grievance on their website; however, they failed to follow up within 20 business days, which, according to **** law, is the timeframe mental health services has to follow up on a grievance. I was promised to get a phone call from the Client Rights officer in July and September; however, I have yet to receive a phone call. I have attached proof of documents and video recordings of these rights being violated. If you look at their website now, they completely changed everything after I told them of their false advertisement because they knew they were committing illegal behavior. I have screenshots of their previous website attached here along with emails from therapists promising these services, however, which never existed.