Business ProfileforSunny Day Academy

My wife and I enrolled our son into this daycare, paying the $100 reservation fee. Upon paying the charge, we were told that this amount would be applied to our first bill.

Unfortunately, we had to withdraw our son from this facility after day one due to unsafe practices.

This daycare promised a locked down building only allowing authorized persons to enter. To our surprise when we went to pick up our son on day one, the fingerprint reader did not work, there were no office staff at the front desk, so a random teacher, who we have never met, opened the door and stated that the fingerprint scanner never works and to just come in. No identification was requested.

Furthermore, when we went back the the infant room, the two teachers present, who were different than the one that we left him with, assuming since it was a new person, that they must be there to pick up the new infant and handed off our son without checking identification.

Because of this situation that we must have zero tolerance for this. The facility came up with excuses for why this occurred, and we did not feel comfortable allowing our son to stay at this daycare again, so unenrolled him. Our first bill was automatically withdrawn from our account charging for two days even though our son only attended one day.

Despite the unsafe reasons why he was withdrawn, the company says they do not charge for attending, but charge fully on “reserving” a spot; as they said “agreed upon in the contact.” We noticed that the $100 that we put down upon application was not put towards our first bill as we “agreed upon” upon contract signing. We contacted the daycare about this. The Director stated she would mail a check out the next day and we could expect it the following week. 1.5 weeks later, we reached out about never receiving the check.

The Director stated that her accountant says they do not return registrations and that they will apply it to our account if we ever want to return to daycare. Unacceptable.