Business ProfileforNortheast Oral & Maxillofacial Surgery
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 463 Waterbury Ct Ste A, Gahanna, OH 43230-5311
- BBB File Opened:
- 2/19/2002
- Years in Business:
- 36
- Business Started:
- 1/1/1988
- Business Incorporated:
- 12/28/1993
- Type of Entity:
- Corporation
- Alternate Business Name
- Northeast Oral & Maxillofacial Surgery-Bruce A. Fraser, D.D.S., Inc.
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Dr. Bruce Fraser DO, Associate
- Ms. Paula Pilarski, Office Manager
- Dr. Chintan Patel DDS, Owner
- Contact Information
Principal
- Dr. Bruce Fraser DO, Associate
- Dr. Chintan Patel DDS, Owner
Customer Contact
- Ms. Paula Pilarski, Office Manager
- Additional Contact Information
Fax Numbers
- (614) 471-6660Primary Fax
- (740) 654-6600Other Fax
Phone Numbers
- (740) 654-6628Other Phone
- (614) 471-6660
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My dentist referred Northeast Oral & Maxillofacial (Gahanna,OH) for an extraction. I checked my insurance company's site (******* ******) and found Northeast WAS part of my plan. I called Northeast (9/12/22) to request an appt. w/surgeon listed as "participating" (*** ******* *********. I was told he "was not available but another surgeon at practice had availability". I verified my insurance was accepted & made appt.
Extraction was done (9/14/23) & I paid contracted ******* amount ($142.50). I was told if my insurance required additional pymt, I'd get a bill. No bill was sent after my procedure, so I assumed service was covered as I'd been told. 5+ months later (Feb. 23), I rec'd bill for an additional $238.90. I checked my claim only to see service was billed "out of network".
I called Northeast & was told that they no longer accepted my insurance (& actually discontinued/stopped accepting ******* in Aug. 23 (month BEFORE I made my appt & before I confirmed - over phone when scheduling & in person at time of procedure).
I liked the surgeon ( ******* ****** ****)* had no issue with the service he provided, but clearly do not like the deceptive billing tactics used by Northeast. When I called to ask about the bill I received in Feb. 23, I was told that the surgeon I originally tried to schedule with - *** ******* ******** - had "left the practice years prior" to my scheduling my appt!
I was given incorrect information by Northeast that my dental coverage WAS accepted at time of scheduling and when paying at time of appt. After appealing to my ins co. & copying Northeast, ******* paid an addt'l $169. I rec'd letter from Northeast stating I would have been told Dr. ******** was no longer at Northeast. I was told he was "not available" - not no longer there.
I would NOT have went to Northeast had I been given correct info when I scheduled. I realize Northeast isn't responsible for ******* ****** info, but they are responsible to give correct practice information.
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