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            Business ProfileLamouren

            Online Retailer

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate this business has a pattern of complaints concerning consumers having issues with non-delivery and lack of communication from the business. Consumers report they receive a confirmation email as well as tracking information related to their order. However, when tracking their order, they see it has been delivered to another address in a different state. Also, when consumers try to call the business, they report the number has been disconnected and they do not receive replies to emails. On January 12, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. To date, BBB has not received a response from the business.

            Additional business information

            Additional Info:
            In February 2023, BBB investigated Lamouren’s business practices. This investigation was prompted by complaints and scam tracker reports. Specifically, within the complaints and scam tracker reports consumers indicated they purchase an item and never received it or is asking for a refund. On February 09, 2023, BBB checked the website www.lamouren.com to determine when it was created and where it was registered. The website was created on November 10, 2022 and the registrant name/information was not disclosed. In February and March of 2023, your BBB reached out to Lamouren in writing via email, postal mail and by phone seeking background information on the business. To date, BBB has not received a response from the company. Based on the information detailed above, BBB cannot confirm the legitimacy of Lamouren.
            See all additional business information

            Contact Information

            Jamestown, OH 45335-1613

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            Email this Business

            Customer Reviews

            1/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            39 complaints closed in last 3 years

            31 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Overview

            This business offers the sale of women's clothing online as well as other items. 

            Business Details

            Location of This Business
            Jamestown, OH 45335-1613
            Email this Business
            BBB File Opened:
            2/8/2023
            Business Management
            • Owner Manager, Owner/Manager
            Contact Information

            Principal

            • Owner Manager, Owner/Manager

            Customer Contact

            • Owner Manager, Owner/Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            39 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            This is the third time I've reported this to the BBB, and I have nothing from you about my situation. December 26, 2023, I purchased A 58"african american Mrs. Santa Claus from Lamouren for $80.37 and never received my order. The order # ***** is what I was given and promised delivery within 3 weeks and as of today I have received nothing. I have tried to contact them with the email address on their website and they never respond. The telephone doesn't work. I know I will never get a refund. My question is why is this website is still operating and continue to cheat people out of their money. Whatever you have to do , this fake business needs to be taken down so they stop stealing money from people.
            Read 38 More Complaints

            Customer Reviews

            18 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Krag N

            02/12/2024

            Lamouren is a scam ordered two heaters from them for $223.44 and never received them. Phone number dosn"t work and no reply to E-mail! just want our money back!!!!!
            Read 17 More Customer Reviews

            Local BBB

            BBB of Dayton and Miami Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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