Business ProfileforASK Powersports

In spring (April) of 2022, we bought our kids the ssr 170 sxs for $6500 from Lancaster Ohio, Ask powersports. The first day we got it home it broke down after an hour of the kids riding it. It went into the shop for a week. We got it back and another hour of riding it, it broke down and went back to the shop. I believe 2 weeks at this point. We got it back again and maybe 2 hours of riding it broke down again. We’ve been charged for some of these repairs like the carburetor replacement bc “that isn’t covered by the warranty” as we were told. Yet, it still breaks down so we were charged for something that didn’t even fix it. It’s been back and forth to the shop so many times and I’m so tired of being charged and hauling the brand new broken machine back and forth just for the kids to be able to ride it for an hour or two. When it does break down now, I leave it sit for a couple weeks bc it’s just not worth it again and again. We eventually stopped taking it back to Lancaster Ask bc they don’t know how to fix it. We ended up taking it to Ask in Columbus. They had it a couple weeks, we paid a couple hundred to have it fixed. We got it home and it ran good-ish for about five hours of ride time. It broke down 2 weeks ago and I’ve let it sit bc again I’m tired of the back and forth. I don’t think it’s good business that the customer has to take on this much trouble with a brand new machine so I’d like them to make it right. Also I’ve heard from one of the employees at ask, that at least for that time, they stopped selling the ssr 170 bc of all the troubles with the others too. Columbus store had 5 ssr 170s in the shop at the time mine was in there. Not sure of the problems with the others but It makes me think that brand is defective. I’d love for Ask to make this right. On a positive note, we bought a teryx at the same time for me and my wife. It runs fantastic. I’ll give credit where it’s due. We want to buy our son a dirt bike but we can’t buy it from Ask bc of this.