Business ProfileforFasten-Pro Roofing, LLC

I contracted with Fasten Pro Roofing to clean, prepare, and paint the valleys, flashing, and chimney counters on my roof in 2021. The owner, Ray M****, and an associate completed the job on 4/28/2021. The paint began to peel in less than a year, and I contacted the company for resolution. Ray and another associate cleaned and repainted the valleys and flashing at no charge on 5/5/22. At the time, Ray assured me that he had corrected the issue with the original work. The paint began peeling again this year. I contacted the company again for resolution, and an associate came to my house on 8/17/23 to evaluate the issue. This time, instead of rectifying a job that was not performed correctly on the first or second time, Fasten Pro sent me a proposal that would have me pay for the rework. I called their office on 8/25/23 to learn why, and I was told that the company does not provide a warranty for paint jobs. I can understand that for normal wear and weathering, but that is clearly not the case here as indicated by the attached pictures. Still trying to seek resolution, I called the owner, Ray, and left messages on 8/29/23, 8/30/23, 9/1/23, 9/6/23, and 9/8/23. Ray never returned any of my calls. I used Fasten Pro for past roof inspections and other work. I was very pleased with the work and support from Ray and his company until now. I would like Fasten Pro to correct at no charge the work that was not done properly the first or second time.