ComplaintsforCintas Corporation

• Initial Complaint

  10/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  When I went to cancel their services in the Spring of this year, I was literally warned by the tech (who no longer works for Cintas) that his superviser was going to pull out all the stops to try and keep me on as a customer, and to just be prepared for a battle. He wasn't wrong- I did not give her the answer she wanted, so she slaps me with "well, we have you on for a 5 year contract" and proceeded to tell me I need to pay over $7500 . Never, at any time did a tech ever mention a contract, agreement, etc., but only verbally said I was on a week to week basis, and could cancel at any time, and change my services at any time. If I remember correctly, this was back in the Summer of 2020. No paper/digital contract details were provided then, nor did they give me a copy of this "so-called" contract. The tech told me to sign off on an inventory list of towels & detergent that we use, every now and then, but It was a single page, did not say contract or agreement anywhere on the page. It was not a multi-page contract. This is malpractice. The Cintas company is a scam. This company should not be in business, and especially should not target small mom & pop businesses like mine. The techs lied to me and used bait and switch tactics to trick me into signing a 60-month (5-year) contract, as well as a second 5 year contract even before the alleged first contract was up. Their "contracts" magically showed up (with my signature on them) only after I told the tech that I wanted to cancel. My retail lease isn't even that long. The techs scammed me to try and get more $$ from me. I was paying about $62/month in 2020, and their pricing went up to $275.40/month by 2024.

  Business response

  10/29/2024

  The GM communicated with this customer.  Concerns have been worked out and customer is satisfied.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We have been trying to close out our account with Brandon D****, the service manager of our local Cintas branch. I am in the process of retiring and have sold the company to someone who has his own plans for uniforms. I had our office assistant send out a request to cancel our account on September 19th of this year via both email and snail mail to cover our bases, and inquire about the amount we would need to pay to purchase our uniforms outright. We were told the amount we needed to pay to close out and keep the uniforms was $3,449.64, which we paid via check around that same day. We received notification that the check was cashed on a statement that was issued to us on September 30th, and requested written confirmation of account cancellation on October 15th. We haven't received a response yet and we really just want to close this account out.

  Business response

  10/22/2024

  GM contacted ***** to confirm that buyout payment has been received and account has been closed.

  Customer response

  10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cintas was supposed to service our uniforms for the last three years. According to their own contract they have breached their own terms. They falsely invoiced for approximately three years for a service they did not provide to us. And collected payment in the amount of 28,000$. They accepted payment and even went out the way to collect on invoices submitted to my company. All will be provided to you. The invoices dates they were not at the location nor did they service anything. False invoicing and fraud invoices their services.

  Business response

  10/21/2024

  **** was contacted on 10/21/2024 from our local branch in **** ********. Services had previously been provided in the timeframe disputed by the customer however there was a misunderstanding on the terms of the agreement and the details of the services.  No formal customer concerns had been documented or received over that disputed timeframe by Cintas.  This ultimately led to a mutually agreed upon refund in the amount of $3,000 that will be issued to the customer in response to the concerns.  Cintas greatly appreciates the business and the opportunity to work with this customer.  
  

• Initial Complaint

  10/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date of service is April 3. I have been informed that Cintas Towel Service considers me bound by a contract for their towel services. However, I never personally signed this contract; it was signed by one of my employees. As the business owner, I was never made aware of this contract, nor did I give permission for anyone else to sign on my behalf. Contracts for my business should be signed by me, not by an employee. Brady also told my employee that it was a none contract. I don’t mind paying the remaining balance. I should not be held responsible for a contract that does not exist in my name. The demand for payment of $6,200 for services tied to this unauthorized contract is not acceptable, an account number wasn’t provided a payout amount. Balance is 260.00

  Business response

  11/07/2024

  The customer has been contacted and the issues have been resolved.

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our company uses the Cintas rental program, and we have nothing but issues with both the rental program and catalog orders. Uniforms don't come in at all, and when I do get uniforms, they are always damaged, stained, inaccurate patching, bad quality patching, wrong item, etc. It takes months to get an accurate, usable garment back and we pay rental fees on them the entire time when we don't even have them. I recently placed a catalog order online as I was instructed to do by my account manager, and after 3.5 weeks of waiting for the item with no update from Cintas, I reach out and get the run around from the catalog team. I have also caught Cintas numerous times before "accidentally" raising prices on our invoice with no notice and before we are even eligible for a price increase, adding items to our invoice that we didn't order, never processing account credits that are due to us, amongst other shady and potentially illegal tactics. Our contract says complaints that aren't being properly resolved must be sent by registered letter to the GM, but they don't provide any name, address or info on how to do this. I can't find the info on their website, and every time I contact customer service and ask to speak to someone above my account manager, they just put me back in contact with my account manager Doug, who is unresponsive at best and useless at worst. Their drivers are the only positive thing about this company. They try to help resolve our issues and do whatever they can onsite, but they can only do so much as they are only the delivery drivers and have no control over what is being given to them or how the office employees and management are constantly failing.

  Business response

  10/22/2024

  Kevin D*****, Branch Manager, met with ***** and discussed catalog issue.  All rental garments will be brand new going forward.  He gave her his contact information in case of future issues.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In Jan of 2024 I was not given a contract and when signed for services was not shown a contract. After reviewing the contract terms, once I asked for one—Cintas services were inaccurately conveyed, leading to a misunderstanding regarding our rights and obligations under the agreement. My concerns are as follows: - The contract's language was not provided until after applying for the services. It was when I requested a contract that I seen the terms listed. - I spoke with R*** T****** (Cintas Salesperson), who communicated the following (I need to find out whether this was intentional or neglect). These misrepresentations include: We were told we could customize our services via our online account (add or remove) as needed. *There was no mention of any penalties. Also, there is no option to modify services on our end. - I was told that we had a minimum of $50 per month of services - Neglecting to mention that some services are rental vs charged as received This was explained to a service manager and I would have never agreed to the services if I had been given a contract to view before signing. We want to extend the opportunity to renegotiate the terms of services by either recision cancel the remainder of the contract. However, when I contacted your company shortly after the purchase to amend the service as advised, I was informed that this would not be possible. Instead, I was presented with an unreasonably high buyout price, which was never mentioned during the sales process. This situation is both frustrating and contrary to the expectations set by your representative.

  Customer response

  10/17/2024

  Business name is Orchid House Cafe please share this with the business thank you

  Business response

  11/05/2024

  The account has been lost and we’re planning on picking up product on Thursday 11/7/24. 

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am the Director of a nonprofit organization. A representative from Cintas came to my work to pitch their cleaning products to one of our employees and to see if we would like to try out service. The employee discussed this with me and we decided that we would try out the service if and only if there was no contract obligation. We asked the Cintas rep repeatedly whether that was any contract term and were told that we can cancel at any time without penalty. We started receiving Cintas products on a weekly basis and originally were somewhat pleased. Over time I became less satisfied because the invoices were not descriptive of what we were receiving, we were getting deliveries of items that we didn't need, and we were getting charged a flat rate for refilling cleaning solution even if we used very little of the product the previous week. In short, our expenses for cleaning supplies for our organization doubled what we were previously spending. As a result of this, I called Cintas to cancel service. The rep that I spoke to at that time said that she would go ahead and close our account. Great. But a few days later, our local Cintas rep called me to try to convince me to continue the service. I repeatedly explained that we simply did not want it anymore but he wasn't really taking no for an answer. He asked if he could come to our office to talk about it in person and I said no. I eventually had to hang up on him. A few days later he came unannounced to our office to speak with me about reinstating our account and I asked him to leave in frustration. Now today I received over a $10,000 bill from a collection company. They are claiming that we signed up for a five year contact with Cintas and that the company is requesting the full amount of a buy out. After reading other complaints, it is clear that this company has predatory practices, and they are scamming their customers. Our stance is that we owe them nothing and we just want them to leave us alone.

  Business response

  10/11/2024

  Our Sales Rep informed us that the standard process was followed. All terms and conditions were covered with ***** ********* and customer was provided a copy of the agreement at installation. This account was installed 10 months ago, and this is first we are hearing about any issues. We have serviced this account over 40 times at this point.

  Customer response

  10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** *****

  
  I reject the response from the business for the following reasons:

  1. We did not receive a copy of the service agreement at the time service was initiated as Cintas indicated.

  2. In their response they did not address the issue that their employee representative lied to us about there being no service term or cancellation fee. We asked multiple times and were assured that there was no commitment.

  3. They are incorrect in saying there was never a reported issue with our account during the time we received service. I originally planned to cancel service in June 2024 due to the high costs and service fees. As a result they requested a meeting with me to try to work things out. That meeting took place on June 18, 2024 at 9:30am at our business. We ultimately decided to continue the service for a little while to see how it would go. It did not go well on our end, which is why we later cancelled.

  4. There are many documented cases online (with BBB and other consumer rating sites) of Cintas customers having the same issue as we have had -- which is essentially being lied to and tricked into a signing a 60 month service agreement on a tablet. 
  

  Business response

  10/11/2024

  Hello,

  It's hard to say if the agreement was delivered or not as it was back in January. You are correct though on the pricing issue as my Partner does recall stopping out to see you in June.

  I do truly feel our Sales Rep was open and honest but understand where you are coming from.  At this point we are willing to back away from the 10K buyout and wish you all the

  best in your future endeavors.

   

  Thank you

  Customer response

  10/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Complaint Against Cintas Corporation – **** ****** Location Company Name: Cintas Corporation Location: *** ***** ********* ******, **** ******, ** ***** Complaint Summary: We have been a customer of Cintas for years but have faced ongoing issues that disrupt our business operations. Cintas has consistently failed to provide transparent and reliable service, leading to the following concerns: 1. Frequent Personnel Changes and Poor Communication: • We rarely have a consistent service manager, resulting in poor communication and unresolved issues. 2. Unexpected Contract Signings: • Cintas often requires us to sign contracts during busy hours without explaining they are binding, trapping us in unwanted agreements. 3. Unjustified Price Increases: • Our prices increase without notice, despite assurances they would remain stable. 4. Missed Meetings: • Cintas has missed scheduled meetings to address our concerns, without any follow-up. 5. Driver Misconduct: • We’ve experienced drivers making inappropriate comments to our staff, causing discomfort and necessitating driver changes. Despite maintaining good relationships and taking care of drivers, these incidents have created a hostile environment. 6. Threats and Unreasonable Cancellation Fee: • Despite poor service, Cintas is demanding a $25,000 fee to cancel, which jeopardizes our small business. This approach feels aggressive and unfair. Desired Resolution: We want to terminate our account without penalty and move on peacefully.

  Business response

  10/07/2024

  We have worked with this customer to resolve the issues.  Thank you for allowing us to work together on this.

  Customer response

  10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In summer of last year I contact cintas to inquire about cleaning solutions for my gym. I needed a good floor cleaner and disinfectant to use on our floors and equipment. A salesperson named Eric T****** came to my gym and advised me on what I would require. We set up my order and he had me sign an order form. I explicitly asked him what I was signing and that I wanted to make sure it wasn’t a contract as I didn’t have my glasses and could not read the print. He told me it was to approve auto billing on my credit card for the order and that there was no contract I could cancel at any time. I first of all come to find out that the cleaning solutions he sold me are not meant for the specific material of my floors and equipment so they do not actually disinfect and I also come to find out that the document I signed was a 5 year contract… I have been emailing back and forth with a representative named Eric S****** who apologized for the original sales rep not having enough knowledge and recommending the wrong cleaning solution… his resolution was to charge me for a more expensive cleaning solution and to add microfibre towels to my order… he also ignored and refused to answer my question as to why his sales rep would lie to me and trick me into signing a contract…. They are trying to take me to small claims court to have me pay almost $7000 to terminate my “contract”. I would like them to leave me alone and never contact me again. They are a terrible company with a subpar product and are heavily commission based so they lie and cheat to get paid.

  Customer response

  09/30/2024

  Hello, Cintas has handled this matter directly with me and my complaint can be closed as resolved. Thanks for your help.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been scammed by Cintas ******. I have some weekly services with Cintas, when we setup the services they did not show me any contract. Now when I am planning to sell the business the company is showing me some contract and threatening me to pay about 9000$ just to terminate the contract. When we setup the services they did not send me any paperwork. After requesting the finalize invoice multiple time they did not provide me with anything but when I asked for termination they just send me a contract. I was not aware of anything about this. Even the person(***** *****) whos signature is on the contract is not even a part of the business. He was there just to open the door for the rep so that the sales person can look at what we need and give us quote accordingly. ***** asked the rep a couple of times that if you need to sign anything just email the document but the representative assure him that Cintas does not have any contract, you can cancel the services any time. Then he finalize what the business needs and showed final list to ***** and asked him to confirm. ***** asked the rep again that if this is finalize iternery email this but the rep assured him that this is just for them to check whether they have enough stuff for the business or not. Once Cintas check their inventory they will reach out to the business owner to finalize the things. Nobody contacted the business directly and now I have a contract that clearly signed by someone who is not the part of the business. Now they charge me randomly each week. I have so much extra stuff at my store from Cintas that I clearly do not need but I am paying for it regardless. I am super frustrated about this.

  Business response

  09/28/2024

  The Service Manager has been in contact with ******* ***** via email, as per the customer's preference, and have reached an amicable solution.

  Customer response

  10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩