Business ProfileforCintas Corporation

Do not use this company! If the rest of the reviews don't convince you, here is one more to add to the fray. We signed an agreement that had us receiving service from Cintas until February 2025. In early 2023, I had reached out to Cintas for information on cancelation because most of the products we had originally signed up for were not working out and the products we did have left were hardly worth the cost. I spoke with our account representative and tried to find a solution but after cost-comparing and their statement that they could not meet the cost of my current suppliers, I opted out of additional services and chose to honor the remainder of our contract and be done from there. In February 2023, I sent both an email and an account portal statement of my intention to cancel at the time of our contract end in 2025. A few months ago, a team member from Cintas entered our building and asked for a signature from one of our team members when I was not there as the account holder and contact. My team member claims that he thought it was a normal recognition of service signature and offered to sign it but it turns out it was a contract extension. I reached out to Cintas to again tell them that I had no intention of extending my contract and that as the account holder, only I had the authority to sign new contracts, not any of my team. No one from Cintas reached out to me about an extension, they simply showed up and talked to one of the team members. Cintas is denying my request to cancel my contract because they have a signature of extension and that it doesn't matter who signed it nor that I had already requested cancelation more than once. I spoke with a manager from Cintas who verbally claimed that what the account rep did was wrong and unprofessional but that it still held up as an agreement.It took forever to get a copy of the "new agreement." Lawyers are now involved.