Business ProfileforAlterations Express

I went Alterations Express on 5/28/2022 for my bridal fitting to get an estimate. Melody said I needed straps lifted, hem, bringing sides in & bustle all for $350. Another worker did my next visit & the woman was very unprofessional & was rude. She did a poor job with lifting my straps, she made them visibly uneven. She never brought the sides in for the bust so there is a gap of space. They charged $312.39 for just the hem & straps alone. For my most recent visit she had put me in the smallest room & I was there with my maid of honor& a bridesmaid all crammed into one room.The woman was complaining about my dress & said that she wanted to cut my train off. She told me that each hook/button on my dress would be $15 & said that there would be 25 of them. When we spoke to the front desk the girl up there told us each hook/button was actually $50. We were very confused by all the different prices they were throwing at us. We had showed them multiple times the estimate I was given of $350 & they said that Melody doesn’t work there anymore & that her pricing didn’t matter. The woman asked when I wanted to come back & I asked if we can do 6:30 pm on a weekday. She said she would not stay that late & told me I needed to take off work to be there at a time that was more convenient for her. We tried calling multiple times to speak to the manager. My sister had gone up in person and paid the $292 to get my dress & the front desk told her to call the manager to discuss the price. I called again & Heather from the front desk told me that her manager would be calling me back in 10 minutes. I never received a phone call back. We had made multiple attempts to contact and still no resolution. I need a refund for all the trouble I went through dealing with their business. My dress has uneven straps and my wedding is in less than 3 weeks. I had to take off work and time out of my day for these visits & nothing I asked for was done correctly. Staff was unprofessional & disrespectful.