Business ProfileforSerpentini Chevrolet of Medina

In 50 years of purchasing cars for myself and my wife (and 3 years of selling cars in the 80's) this was the most unprofessional and frustrating experience in trying to purchasing a car.We came in to purchase an 2013 **** Focus ST that was listed on Serpentini's web site for $14,999. It was also listed on CarGurus for the same price. In the initial discussions with the sales person he seemed surprised when I told him the listed price. He thought the price was over $17,000. He also mentioned that on a cash sale the price would increase about $1,500 to $2,000 since they would not get the commission from the finance company.After the test drive we decided to purchase it. Once in the office I asked to speak with the manager. He showed on his computer that because of mechanical work on the car they were into the vehicle over $1700 but since the web site had not been updated and that is what brought us in, they would sell it to us for $14,999 if I agree to finance a minimum of $10,000 and pay it off no sooner than in 6 months. He then went home for the evening. I sat down with the sales person and started the purchase and finance paperwork. My wife drove home to ********* to get the cash. He returned with the purchase agreement for me to sign, the purchase price was $17,649. When I reminded him what the manager had agreed to, he said that the purchase price was $14,999 PLUS the cost of the mechanical repairs. After he went back and forth with management he kept asking me if we could split the difference. I walked over to the General Sales Manager. He showed me their cost on the computer and the best he would do was $16,500 despite what the other manager had promised me. After about 2 hours it was clear that we were not getting anywhere I told them to talk to the manager who had said they would honor their web site price and call me in the morning. 3 days later I still have not received a phone call to confirm the final price or an apology. Very dissapointing.