ComplaintsforBob Evans Foods
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Around December 22, 2023 I purchased a package of Bob Evans glazed apples. Sometime before I called them to complain o/a January 18, 2024 I prepared the glazed apples to be eaten. After checking consuming a few forkfuls I chewed down on something hard. I pulled it from my mouth and discovered that it was an apple stem. I called Bob Evans to complain and they seemed understanding about my problem and told me that I would receive coupons. They requested that I send a picture of the apple stem and I emailed this off to them January 25, 2024 at 11:58 PM. The coupon offer was satisfactory until I received the coupons for nothing that I would purchase because I don’t like anything that the two $5.00 were offering (Bob Evans, Simply Potatoes or PEBBLES Waffles product). These coupons for those products are not acceptable since my complaint was about glazed apples.Business response
02/29/2024
Good morning,
I reached out to the consumer this morning and explained to her that she could use the coupons that we sent her for the Glazed Apples. This issue has been resolved.
Thank you,
Customer response
03/03/2024
I accept the business's response to resolve this complaint.Initial Complaint
08/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bob Evans Original mash potatoes contain these black disgusting chunks which are obviously contaminants, rot mold or rat feces. This is the second time I purchased this family style original mash potatoes to find them. I rinsed the potatoes off of them and they are fuzzy black.Business response
08/25/2023
Business has stated they have been in contact with the consumer and they are working to resolve this issue.Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 7, 2023 I purchased a 2 pk of Bob Evans single serve mash potatoes at Walmart in Kingston NY for $4.12. The potatoes were white water with lumps and did not taste right. I still have the other serving to return for examination. My numerous attempts to contact this business went unanswered. When you call you can only get to a voicemail and they don’t respond. I want a refund or a replacement.Customer response
07/20/2023
The matter is resolved.Initial Complaint
05/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Their frozen egg cheese sausage croissant sandwiches are no good. The croissants fall apart even before you cook them. The box I had said 02-21-24 it was not even close to expiring. I have been buying these for a few years & they were pretty good. But the last several months they have been like this. The croissants crumble in your hand just pulling them out of the box. They are $6.79 a box.I buy them at least once every 2 weeks. I like their larger sausage patties like hamburgers.Business response
06/05/2023
Dear ***** ***,
Thank you for sharing your experience with one of our products. We’re sorry it did not meet your expectations. Bob Evans Farms prides itself on adhering to the highest standards of quality and your comments help us track down any product that does not meet those standards.
Based on your input, our Quality team conducted an internal investigation into what could cause our frozen egg cheese sausage croissant sandwiches to fall apart before they are cooked. We reviewed quality, production and maintenance records from the production run provided. Samples were taken from the beginning, middle, and the end of the run. All quality measurements were within specified limits.
Additionally, shelf-life samples are retained from each product manufacturing run and are sent to a third-party laboratory throughout the year of shelf life to assure our products meet or exceed the stated shelf-life date.
Throughout our testing and research, we were not able to recreate the scenario you described and believe it may have been caused by an event that occurred after the product left our facility. If the product is exposed to temperatures above freezing for extended periods, the product integrity could become compromised. It is difficult to pinpoint exactly where this might have occurred.
We apologize for any inconvenience this issue may have caused. If you have any additional questions or would like to discuss this issue further, please do not hesitate to contact our Consumer Services team directly.
Sincerely,
Consumer Services
Bob Evans FarmsCustomer response
06/09/2023
Consumer called BBB and left a voice mail stating she got a letter from BBB which is a joke because she doesn't use the Internet and isn't wasting her time writing letters back and forth. She said Bob Evans did not send her a letter and she just won't buy their products anymore. She said BBB can close this complaint.Initial Complaint
12/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband bought it on December 20, 2022 . And he bought two simply potatoes hash browns.and he bought them at **** food store on Higley road and baseline road in Gilbert Arizona. He paid $ 20.00 dollars of the two packages. And, when we opened it on Christmas eve one of the bags were opened and we had a hard time separating the potatoes. We are recovering from covid and we are both on oxygen. We just want our money back or a replacement simply potatoes or something else your company does. We are new to the product. Resolution, we want our money back. And we lost the receipt too. Thank you.Customer response
01/17/2023
I like to know if you guys can keep trying for me .we want our money back. Thank youCustomer response
01/26/2023
We want our money back because the potatoes didn't taste good. We want our money back $ 15.00 dollars for two bags potatoes. We are recovering from covid and we are on oxygen. We are on social security. Thank you.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.