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Find a Location

IAA has 183 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • IAA

      2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

      BBB Accredited Business
    • IAA

      2040 E Algonquin Rd Ste 501 Schaumburg, IL 60173-4160

      BBB Accredited Business
    • IAA

      1155 N Eldon Ave Ste B Springfield, MO 65803-5637

      BBB Accredited Business
    • Insurance Auto Auctions

      7437 Deer Trail Ln Lorain, OH 44053-1982

      BBB Accredited Business
    • INSURANCE AUTO AUCTION

      8251 Rawsonville Rd Belleville, MI 48111-9317

    Business ProfileforIAA

    Auto Auction
    Looking for more information? Access the headquarters listing for IAA
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1.08/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 100 Customer Reviews

    Customer Complaints

    254 complaints closed in last 3 years

    66 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    IAA provides international buyers with the flexibility of buying online either with a registered buyer account or through a broker. Our Market Alliance members can provide local support to buyers in over 170 countries with bidding, buying and shipping in select regions.

    Products & Services

    Digital Auction

    Business Details

    Location of This Business
    2932 State Route 259 SE, New Phila, OH 44663-6705
    Headquarters
    2 Westbrook Corporate Ctr STE 500, Westchester, IL 60154
    BBB File Opened:
    3/12/2018
    Years in Business:
    27
    Business Started:
    8/7/1997
    Business Incorporated:
    8/7/1997
    Licensing Information:
    Type of Entity:
    Corporation
    Number of Employees:
    465
    Alternate Business Name
    • Insurance Auto Auctions, Inc
    Hours of Operation

    Primary

    M:
    9:30 AM - 4:00 PM
    Business Management
    • Ms. Jacki Cygan, Manager of Client Services
    • Mr. John Kett, President/CEO
    • Ms. Sara Brenner, Branch Manager
    • Mr. Rod Stasik, Assistant Manager
    Contact Information

    Principal

    • Mr. John Kett, President/CEO

    Customer Contact

    • Ms. Sara Brenner, Branch Manager
    Additional Contact Information

    Fax Numbers

    • (330) 339-5773
      Primary Fax

    Email Addresses

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

    BBB Reports On

    BBB reports on known marketplace practices.

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