Business ProfileforKRI Properties

I've lived at what is now known as Crossings at 66th Street for seven years. I have paid rent every month on time. I had fraud on my bank account on 6/28 in which a portion of my rent was stolen. I called Crossings at 66th Street today asking what proof I need from my bank in case my rent was late, after the 5th. My bank said it could be up to two weeks before the money is put back into my account, pending bank investigation. I was told after speaking with the property manager that unfortunately, there is nothing they can do. No proof can be provided, no late charges waived. This year, I was charged a $164.00 "Lifestyle Fee." I was told by property manager *** this includes "exercise equipment" and everything I am already paying for. The exercise equipment = one set of monkey bars for children. In order to renew my lease in 2021, I had to (forced) to start paying the internet and cable bundle at an additional $100 per month. There is no option for one or the other. I do not use cable. I don't even have an option to use the provider I want to use. The washers and dryers have taken about $30 of my money, to which I've emailed the washer and dryer company (as directed) many times with no response. I had a rat (not a mouse) in my kitchen on a sticky pad that I came home to on a Friday after 5pm. I submitted an emergency request to have this rat removed and was told it was not emergent. Thankfully, I had a male neighbor who removed this rat so it would not remain in my kitchen over the weekend. I can go on, though I won't. I love where I live. I do not want to move and I consider myself a good tenant. My rent has gone up from $850 to $1398. What am I paying for exactly? The water damage to my ceiling that keeps getting worse that hasn't been addressed? There is no customer service nor help when I need it. The resolution I am looking for is, IF I need to delay paying rent, I need any late charges waived.