Business ProfileforSerpentini Chevrolet Buick of Orrville

If I could give 0 stars we would. BUYERS BEWARE. WE PURCHASED A 2018 JERP GRAND CHEROKEE LARADO FROM THIS DEALERSHIP. I'd always said in past wouldn't buy a flying dog house from them. But this summer they were running some sales. So we purchased this jeep 7/14/23. We test drove it drove great no issues. Girl gave us car fax report didn't go over it was with a stack of papers. We brought car home that night.with a 3000 mile 90 day warranty. In 3 days car shifting hard. And my airbag had opened under dash . We called they took it in and said Transmission needed flushed. And should b fine. They came back about air bag SAID TO EXPENSIVE FOR THEM TO FIX SO THEY SUPER GLUED IT SHUT ! Back With rough shifting. Sobrought it in they looked at it again said it needs to adjust to adapt to our driving ( A BUNCH OF BULL ) Cause 3 days later it went back for rpms going up to 5000 b4 shifting. So they had it a month put 2 transmission in it and both failed. Put a third in it and gv it to us had it a week driving and it stopped going in reverse and drive at the store. Called and this CONNER IN SERVICE GAVE SOME LAME STORY THIER TOW GUY WAS OLD AND HAD 1 ARM COULDNT TOW IT SO WE PAID FOR THE TOW . UNDERSTAND BY NOW WE ARE ANGRY THEY ARE RUNNING OUT OUR WARRANTY AT THIS TIME it is 9/23 lies to cover up. I told them it's ridiculous we have been making payment on car we don't have after only had it 2 weeks they've had it longer than us . I told him I was gonna just contact lawyer to find my rights. and guy tells us we don't have any rights ! They can take as long as they want to fix my car. And that I'm threatening him. MIND YOU A 20,000 CAR . SO NOW ITS OCTOBER 18 AND THEY finally put a transmission in it USED WITH 150,000 MIlES carfax shiws shows odometer has possible rollback. And serpentini has sold this car 2 times in 3 months right up to the day the other person warranty was running out. Shows in carfax report we r the 3rd person own this car in 1YEAR. BEWARE