Business ProfileforC & J Basement Solutions

I had my home's basement waterproofed between 5/1/23 and 5/4/23. While the work was in process (5/4/23), I discovered that my hot water heater's pilot light would not remain lit. I let the work crew at my home now about this issue and they told me they would handle it before leaving.

After they left, the pilot light again went out and I contacted the main office and advised them of the issue and was told someone would be back to me. I had to continue to follow-up the following day repeatedly for an update. I was finally told they did not believe they were responsible as they had not touched the hot water heater.

I found this interesting having found the work order included moving the unit 16". I was told that hadn't been needed, but had not been made aware or refunded the $350 for this part of the work order. I was told they would not have a plumber available to come and look for themselves for 4 days, but after protesting they agreed to send a local plumber to my home to repair the unit.

This 3rd party plumber, walked in saying it would require a new unit before even inspecting it and greatly misquoted the age of the unit to claim this was the cause of the issue. I did not want to go down this path without assurances from C&J they would cover this expense. I called C&J's office again on Monday and explained this and why I didn't go that route without their input/ consent. This seems to be appreciated and they advised their plumber would be available the following day (5/9/23).

After more repeated follow-ups, I was then told on 5/9 that their plumber would not be available for 3 additional days. This would have put my family with 2 small children without hot water for 8 days or more. I was also advised it would be a replacement of the water heater via no cost installation provided I purchased the unit. I advised this continued delay was not acceptable if this was going to be the financial resolution. I then went and had the unit replaced on my own.