Business ProfileforMission Electric

I had an outlet and several lights blow out in my basement. Messaged ***** based on some ******** recommendations. He spent SIX HOURS at my house. Basically pulled multiple outlets out, took a light down, uninstalled all my smart outlets because he had no idea what they were , and ended up blowing out the power to my daughter's bedroom in addition to not fixing the original problem. **** muttering under his breath that this was unbelievable. Told me the lights over my tv would only be fixed if we cut holes in the ceiling (not true, they work now). Told me his brain was fried and he could come back tomorrow to which I obviously refused. Pictures are what I found after he left. Literally left exposed wires hang out everywhere. I had someone come the next day who found the problem right away and spent HOURS fixing the disaster he left and cost me $600.

I'm sorry that this situation didn't go very well for the customer.While it's true, I was there for six hours trying to deal with this problem, the basement wiring was in a very dangerous condition when I arrived. There were significant problems, the existing wiring had been installed in a very “shoddy” and unsafe manner. The customer told me that there were “weird electrical things” going on and that a breaker blew and her son said it “smelled funny before it blew out.” There were significant safety issues that needed addressed before I arrived.I did the best I could do attempting to make the repair. At one point I thought I had diagnosed the problem and a made the trip to the store to get needed materials, made the repair only to discover there was now a problem in a different area of the basement. I traced the suspected additional faulty wiring to a  box that contained several light switches. As soon as I started removing the switches, in order to attempt to locate the problem, the power in the customers Daughter's bedroom stopped working. At this point, I decided it would be best to step away from the job and return in the morning to continue troubleshooting the situation (it was apparent that a good portion of the basement would need to be rewired for safety reasons, I wasn't just going to leave it the way it was). I also made sure the breaker was turned off before I left since there were exposed wires. When I explained this to the customer, she decided that she would rather call someone else to complete the job, I left, obviously unpaid for either my labor ,or the materials I had purchased and installed.