Business ProfileforRefresh Dental

This has been absolutely ridiculous. I went to refresh, they let me know I needed a deep clean and they submitted to insurance. Let me know I would hear from THEM in about 3 weeks once they got an answer from my insurance. I received a letter in the mail from my insurance letting me know it was approved. I thought they'll probably get the same info if not already and call me to schedule. I wait 2 weeks and hear nothing. I call them, it's now been 5 weeks. Find out that I was just simply put on the schedule for the appointment without being notified, and that it was set for the following Wednesday. At this point I'm annoyed but assume it's just a simple mistake. I reschedule the appointment. It was the last week in July. I get an automated confirmation text. I did not respond I saw it and thought we are all set. The day of the appointment I get told because I didn't reply to the confirmation text my appointment has been canceled. Nothing in the text says that's happening, no phone calls no Voicemail nothing. I found a new office that was WAY closer to my house, they needed a records release and my x-rays sent over. I called refresh over and over again and left message after message after message for *****. There is no possible way my calls were not being screened. It is now tuesday September 10th and finally I was able to talk to a person. I explained the whole situation and told her what I needed I was NOT rude to her. I told her what I needed and she was not apologetic with all the mess, she was outright rude. "Just so you know it can take up to 30 days for insurance to release the records that's them not us" and I said well that's super annoying because I've been trying to get this process started for over a month and now the appointment is in days. I asked if there is a manager in the office I can speak to, she says no they aren't in today but I hope you have a great day and ends the call. Unprofessional, rude, condescending, horrible experience