Business ProfileforBridge Credit Union
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Credit Union providing financial products, services & education.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 10567 Sawmill Pkwy Ste 100, Powell, OH 43065-6671
- BBB File Opened:
- 10/28/1992
- Years in Business:
- 57
- Business Started:
- 6/20/1967
- Accredited Since:
- 9/25/2007
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Bridge Credit Union, Inc.
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 12:00 PM
- Su:
- Closed
- Business Management
- Mr. Jarod Bach, President/CEO
- Ms. Courtney Penix, Director of Compliance
- Contact Information
Principal
- Mr. Jarod Bach, President/CEO
Customer Contact
- Mr. Jarod Bach, President/CEO
- Ms. Courtney Penix, Director of Compliance
- Additional Contact Information
Fax Numbers
- (614) 728-8090Primary Fax
Phone Numbers
- (614) 466-4988Other Phone
Email Addresses
- Primary
- (614) 728-8090
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In September of 2023 I paid a small loan payment for a loan I had at that time with ******* ***** ****** ***** and paid a payment for different loan I have with them in September. These payments were also documented on Credit Karma by the bank as PAID.
I am being called multiple times a week now by Bridge Credit Union that took over the bank the end of 2023 after the merge. They are now telling me in March and April of 2024 that I did not pay those two specific payments. I do not owe those payments.
They have sent me a bank statement today now showing any information about those payments even though they were not even my bank at the time of these payments and I have the proof that it was reported as paid. They call me multiple times a week, the staff is rude, and they have messed up so many local peoples accounts in this area and have yet to make any improvements.
I just want my accounts marked up today and for them to leave me alone. I am in the process of going to another bank and will only use Bridge until my loans are paid in full.
Multiple times they have held our paychecks and told us that they can hold them for five days if they want, they have froze our accounts, they have refused to let us use our money in our account for bills, and they have taken money out of our accounts with out permission to pay our loans more than once and more than the amounts due.
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