Business ProfileforLiyo Mobile Phone Store/ U Haul Neighborhood Dealer
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 6531 E Livingston Ave, Reynoldsburg, OH 43068-3502
- BBB File Opened:
- 6/29/2023
- Business Management
- Mr. Rick Bateman, Manager
- Contact Information
Principal
- Mr. Rick Bateman, Manager
Customer Contact
- Mr. Rick Bateman, Manager
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Friday 6/23/23 I went to pickup a rented a uhaul cargo van that I reserved from 11 am to 5pm, from LIYO mobile uhaul neighborhood dealer. I got the van at 11:40 am. The woman in Liyo said the van was not returned in their system. I reserved an appliance Dolly for $10 and all they have at the store is a utility dolly that is $7. They didn’t refund the $3. I returned the van around 3pm 6/23/23. I walked home from Liyo.
At 3:14 pm 6/23/23 I got an alert on my cell phone that there was an additional amount of $146 charged to my discover card. I called uhaul customer service immediately they said the manager at the site, **** *******, examined the vehicle when I returned it and claimed that I damaged the vehicle by backing into something. (I did not damage the vehicle.) He was not present when I dropped the vehicle off. I went right back over to Liyo mobile while on the phone with Uhaul customer service. I got there around 3:40 pm. The women that work in Liyo said **** looked at the vehicle and had already left. They gave me his business card.
I have a witness that can attest to the fact that I didn’t back into anything while using the van and that the van was already scratched up and damaged. I told 4 different uhaul associates that my phone number is ###-###-#### and also emailed and texted **** *******. I called customer service today because they told I’d hear from someone in 72 hours and they informed me that **** called and left a message today 6/28/23 regarding this matter. He left it on the wrong phone number.
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