Business ProfileforMancuso Homes

Our review is purely from the renovation side of Mancuso Homes(Formerly Relief Properties). We did not utilize their real estate services. Our experience with MH was not what we were hoping for. We had several issues with water infiltrating our home during our home addition project and the contractor did not offer support with cleanup, such as pulling up carpet, providing fans, or dehumidifiers. Some of these water infiltrations could have been avoided with proper project oversight. We also had issues with the project manager not checking work completed, lacked attention to detail, lacked making sure appropriate materials were being utilized by the sub contractors and neglected reviewing sub contractors work before moving forward to the next step. There were many delays due to the management of the project being reactive rather than proactive. Beyond these issues, there was poor guidance and direction provided to the sub contractors, causing us to have provide direction when they arrived or work needing to redone/corrected. This poor project management caused delays and contributed to our 6 month project becoming 14 months. Other grievances were frequent employee turnover and no handoff communication, and the contractor not being respectful to neighbors property and using it for material delivery without permission and as a result damaging their yard. We were also not satisfied that the contractor took 4 months to repair damage to neighbors yard. Because of these reasons and several others we would not recommend Mancuso Homes for a home renovation project. I would encourage anyone who is considering MH for their home remodeling needs to try to find unsolicited reviews prior to committing to them.

Hi Suzanne. Thank you for your feedback and comments. We extend our sincerest apologies for what you expressed. At Mancuso Homes, our client satisfaction determines our success and we take all feedback serious and to heart. Since the completion of your project, we’ve made several changes to our processes and management to ensure that the issues within our control don’t happen again. We would welcome the opportunity to connect to discuss how we could make it right.

Thank you for the response. While I’m glad you are able to use our situation to make improvements within your organization, the avoidable issues and delays remain frustrating. These issues were immediately presented to the project manager and ownership so this should be no surprise. You have our contact information and I welcome hearing from you on how you would make it right.