Business ProfileforThe Oaks Rehabilitation and Relaxation Massage Clinic

****** ****** *********************** ************ Address: ***** ***** ***** *** **** ********* *** *****  Filing against: The Oaks Rehabilitation and Relaxation Massage Clinic address: ***** ****** ***** ** *** **** ***** ****** ** **********  phone number: ***** ********  Date of purchase - Nov, 1, 2022 I am new mom and a startup founder, live in Beachwood, work in co-working space '**********' which is 8-9 min from my home. the oaks massage business opened up in **********, literally 30 seconds from where I sit, so I negotiated a 'pack of 8 massages' for $500 by talking to ******** on the phone and purchased 8 massages for $500 on Nov, 1, 2022 My life Is very hectic and very stressful, so I was really looking forward to getting the massages. My husband also works out of the same co-working space in *********** so, we were planning to use these 8 massages during our work days as it was extremely convenient. Out of the 8 massages - I had my mother in law get one as a gift for her. We then went on a winter vacation and when we came back, we found the business was no longer there, when I called ********/the business, she told me, they have closed the location and to get those massages, I have to come to their rocky river, Ohio location. I explained my situation several times, told her, 'the only reason, I bought the massage pack was because of the location of the business" and requested her to refund the balance of $437.50 she refused, mentioning, they don't refund money, that when Nordstrom closes one store, the clients shop at other stores and when I told her, you are not *********, you are a massage place, and the only reason I bought your massages is because it is 30 seconds from my office, not 1 hour away. she said they sell candles and merchandize so I could come and buy $437.50 worth of merchandise from her rocky river location. At that point, I got so frustrated, I gave up. I am a really overworked, tired working on a tight budget and could use a massage. But I already spend the $500 with This business. I have no problem if she can come to my office/home and deliver on those massages. If not, I want my money back as they closed this location. I didn't even know/care they had another location when I purchased those massages. Please help me!