Business ProfileforHook Home Maintenance

Work started 12/21/22 and was completed 1/24/23. Vendor quoted a bathroom remodel project for Labor: $6,240 and Materials: $6,235 for total project of $12,475. Next vendor instructed us to go to Lowe's to pick out materials for the bathroom (tile, flooring, vanity) and we were very thrifty with our selection in order to save money on the material costs. While the installation was occurring, twice we were instructed by vendor personnel to go to Lowe's and purchase items (first, lighting as our first selection was too large for the space and second door handle hardware for our door). They said they would return for a refund the previously purchased light fixtures which were no longer to be used for the project. Upon completion I received invoice 3 - final invoice which stated full costs of materials and labor were expended on the project. I requested further details on the material costs because we were initially thrifty, and we also had ourselves purchased several of the project materials. At this point the vendor send an email detailing that while there were significant material costs savings, that the labor costs had over run and were cancelling out all material cost savings so we owed the entire amount. At no point in the project before this had we discussed any labor cost over runs or stealing material cost savings to cover other items that they needed to complete the project. However, mid project I did ask them for quotes on other items that I was interested in them potentially doing that I declined to pursue. Painting the bathroom was one of those additional items that I was considering. I find it grossly unacceptable to never communicate any labor over runs but simply add it as part of the agreed upon material costs on the final invoice. Then only upon further inquiry did they reveal their deceptive practices.