Business ProfileforLitehouse Pools & Spas

purchased an above ground 27ft pool, had it installed in April. The leapfrog has never worked. There’s never any chemicals in the pool, the pump died about a month later, the heater they sold us doesn’t heat those pool at all.to top it all off, after not using the pool for a month and getting ready to shut it down we discovered a significant amount of water loss, we were able to locate the hole which was about 1 inch when I called the store. The gentleman was somewhat nice, but basically told me to email him a picture and he was gonna contact their service dept. While water was gushing out of my pool. I contacted the service dept on my own& spoke to a lady named Amy, who was beyond rude & did not care about our issue at all, the moment I mentioned liner she dismissed me & said that’s not covered. They only cover liners if they rip at the seam right after install. She did not even ask me where to rip was, I calling her back2x. I tried calling the store back as well. We spent over $20,000 between the pool installing it & fixing The yard after they installed it & made a giant mess. Fast-forward a couple hours later Hole went from being 1 inch to a good 6 to 8 inches& water gushing out, my husband was able to Patch it, & you can clearly see it started from the seam and ripped down. This is a brand new pool installed by their guys Who I have pictures of standing in my brand new pool while installing Smoking. After they installed it I went to The store and brought that to their attention and they did not care. I told them that the ground was uneven, and I could feel the bumps and was told to take a rubber mallet to it. No thank you. I was told this liner was durable and look at us now. Flooding the neighborhood and they don’t care. Customer service is non existent at the store level and crop level. We are going to pay another 3k between a new liner install and water and they don’t care. This pool has not been used a handful of times and has not been used in a month.