Business ProfileforFlower Hospital
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- Sylvania, OH 43560
- BBB File Opened:
- 12/15/1971
- Years in Business:
- 84
- Business Started:
- 1/1/1940
- Business Started Locally:
- 1/1/1940
- Accredited Since:
- 6/30/1997
- Number of Employees:
- 1100
- Alternate Business Name
- Flower Memorial Hospital, The
- ProMedica
- Business Management
- Ms. Michele Egts, Customer Service Supervisor
- Contact Information
Principal
- Dr. Neeraj Kanwal MD, Hospital President
Customer Contact
- Dr. Neeraj Kanwal MD, Hospital President
- Ms. Michele Egts, Customer Service Supervisor
- Additional Contact Information
Phone Numbers
- (419) 824-1235Other Phone
- (419) 824-1235
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
[BBB Transcription via Attachment]
On Nov. 30, 2023 was in emergency room Flower Hospital. Had to spend a night for observation. Was told observation is not impatient and insurance will not pay for meds.
A week later I was back in ER at Flower. Stayed 2 nights, again under observation. Again insurance don't pay for meds.
A few weeks later I received bill. Each bill has one med price way over and about all the others $230
I was told I was being charged 28 days supply each time.
1st stay 1 dose
2nd stay had 2 doses
So I was charged $460.00 for 56 doses and only had 3. No remaining doses were sent home with me when I was discharged.
Calls Promedica customer service twice. Both times it was put up for review. Both times denied.
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