Business ProfileforDave White Chevrolet, Inc.

UNBELIEVABLE HOW TERRIBLE THE SERVICE HAS BECOME AT THIS DEALERSHIP! I have been using this shop for repairs and service for 8 years. When I first did business here, the service staff knew their jobs, treated everyone like a vip, made accurate quotes and handled each situation like professionals....NO LONGER! The staff of service writers has completely turned over and nobody seems to know anything anymore! I was quoted $1200 for a repair on my 2013 Malibu to change a failing oil pump. Before I even made it halfway home from dropping my car off for service, the service tech called me and asked me what HE originally quoted my wife. When I told him around $1000,or so, he tells me he must have misquoted the job. Now he tells me that the price will be at least $2100. The curious part to me is that my daughter got run off the highway while driving my car about 3 months ago and I tookit into the Dave White Collision center, told them it was run off the road and the oil pan was damaged from bottoming out during the accident. I asked them to give the car a thorough inspection and report their findings to me. They called my wife. They said there as no damage to the engine, that they could find. However, the car started overheating and was experiencing power loss, almost immediately. 2 weeks ago we took the car into the service center to have the issue diagnosed and were told that the oil pump is failing. We were quoted $1200 for the repair and scheduled the service. After dropping off the car and leaving is when they called and doubled the price of the job. A job that probably should have been covered by insurance initially because the noises and problems started immediately after the car was run off the road. Basically, I paid my deductible for a repair that was never diagnosed or performed by a dealership collision shop so they could send me to their service center, misquote me, schedule my service and then double the cost of the repair! VERY PROFESSIONAL! Not going back