Business ProfileforSD Bullion, Inc.

Dear Sir/ Madam, I placed an order on SDBullion.com on Friday 8/30/2024. On Saturday afternoon, I tried to reach SD Bullion to change my original order but no one at SD Bullion was available to take calls or online chat, so I placed a second order to replace my first order. Today, 9/3/2024, the Tuesday after Labor Day, I'd like to make a change to the items ordered. Since it was before 8am the day right after the Labor Day long weekend, I assumed SD Bullion was not open, and so I placed a new order to replace the order placed on Labor Day. I then called SD mid morning to tell them about replacing the 2 previous orders. I was shocked when '********' at SD Bullion said I owed them a cancellation fee of $4000+ for the 2 cancelled orders! She then referred to the fine prints in SD's Term of Use regarding cancellation fees, which I did not read before placing the order. I told '********' I did not intend to cancel my original order but to change the order. She said I should have called SD Bullion to change an existing order over the phone instead of placing a new order! Yet I am new to SD, and I wish SD had someone to answer the phone or online chat over the Labor Day long weekend!!! .... In the end, ******** announced she'd drop the cancellation fees from $4000+ to $600 for the 2 orders to be cancelled, and I had until 4pm today to pay the fees to avoid being sent to collection! .... I had only wanted to change my order and not to cancel it! Yes I should have avoided placing an order around the Labor Day long weekend altogether, but I do not deserve such a hefty penalty for doing so!