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          Find a Location

          Owens-Corning has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileOwens-Corning

            Roofing Materials
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Owens Corning Pkwy Fl 2E

            Toledo, OH 43659-1000

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            (800) 766-3464

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            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

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            Customer Complaints

            43 complaints closed in last 3 years

            14 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/19/1995

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Owens-Corning has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Owens Corning Pkwy Fl 2E, Toledo, OH 43659-1000
              BBB File Opened:
              4/5/1973
              Years in Business:
              86
              Business Started:
              1/1/1938
              Business Incorporated:
              10/31/2006
              Accredited Since:
              4/19/1995
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              800
              Contact Information

              Customer Contact

              • Ms. Julie McGurk, Customer Solutions Leader
              • Ms. Kenzi Berente, Customer Solutions Manager
              • Mr. Brad Callif, Warranty Resolution Specialist
              Additional Contact Information

              Fax Numbers

              • (800) 824-9472
                Primary Fax
              • (419) 325-1007
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              43 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/16/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My complaint with Owen's is what I feel is 'deceptive advertising'. Owen's supplies a list of independent contractors based on your location. These contractors are placed in a tier list and at the top is 'Platinum Preferred Contractors'. They state that PPContractors "Owens Corning Roofing Platinum Preferred Contractors are the top tier of our exclusive network and meet strict standards for professionalism, reliability and unparalleled craftsmanship. Only they can offer our best roofing system warranty". I hired one of these contractors to put a new roof on my home June 11, 2024. They were also installing the Venture inflow and ridge vent by Owens. This is a somewhat newer system and I wanted to make sure it was installed per Owens directions. Because I researched the vent system I had an idea how it was to be installed. As the roof was installed my husband took progress photos. The photos showed me that the vent instructions were not followed. The manager from the roofing company came a week later to address my concerns. He saw the photos and told me that Owens now lets them install this way. I called Owens and was told directions had not changed. Two and a half months later they finally admit they were wrong. Two weeks ago I pointed out other issues. One still involves the inflow vent, again they say I am wrong. Owens tells me I have to deal with contractor for first 2 years to fix issues. How can someone fix something they refuse to admit is wrong.Owens is lying when they say PPC 'unparalleled craftsmanship'. This PPC company has no idea how to install Owens products. The only answers Owens could give me since they don't inspect roofs is to get my own inspection. Now I have to do that, file with BBB against the roofer and get a lawyer to get me out of a financial contract so I have money to have another new roof put on. The stress I have had in the last 3 months trying to get some help from Owens and contractor is ridiculous!! PPC is a joke!!!
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              Read 42 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Bonnie G

              07/23/2024

              Owens Corning state their Platinum Preferred Contractors are a select group of an elite roofing professionals and must pass a workmanship inspection to assure they do quality work. Because of their high standards, they offer the extended warranty **************************** Warranty). ** states you can trust your home with a member of the Owens Corning Independent Network of roofing contractors.In March of ******************************************************************************************************** a major disaster.The contractor subcontracted my reroof to an unlicensed contractor who was not an ** Preferred Contractor. They fail to finish the job or pass inspection. My ************* want the reroof work done by the Contractor torn off and redone.My home sustained over ******* in damages after the entire roof was installed wrong. Furthermore, the ** roofing material sold was not compatible with my roofs deck according to **s Instructions and Technical Bulletins. ** were provided my receipt from their Contractor for the ************************** Warranty showing it was registered and paid by the Contractor.Its now been over 3 years since I filed a claim in 2021 and Im still waiting on an answer regarding the extended warranty.What is truly upsetting is Owens Corning still feels this Contractor is worthy to be one of their Elite Roofing Professionals and remains on their list of Approved Contractors.Unfortunately, we live in a time that the Big Corporations are protected, even though there's so many different agencies that claim they'll help nothing comes from it . VERY DISSATISFIED

              Owens-Corning Response

              07/26/2024

              Hello - contractors listed on the Owens Corning website are independent contractors and not affiliates of Owens Corning Roofing and Asphalt, LLC or any of its affiliates (collectively, "Owens Corning"). The decision to hire any contractor listed on this site is a deciiosn made solely by the homeowner. Owens Corning does not guarantee the quality of work performed by any contractor. The current warranty you hold is a Standard Product warranty that protects you from any manufacturing defect. The Extended Warranty is required to be registered and paid for by the Platinum/Platinum Preferred contractor. You will want to reach out to your contractor to make all neccessary repairs to your roof. Thank you.
              Read 6 More Customer Reviews

              Local BBB

              BBB Serving Northwest/West Central Ohio and Southeast Michigan

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