We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Edgepark Medical Supplies has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEdgepark Medical Supplies

            Medical Equipment
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1810 Summit Commerce Park

            Twinsburg, OH 44087-2371

            Get Directions
            Visit Website
            Email this Business
            (330) 963-6998

            Customer Reviews

            1.06/5

            Average of 397 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            341 complaints closed in last 3 years

            103 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 96

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This firm provides disposable medical supplies to other businesses and directly to consumers.

            Business Details

            This is a multi-location business.

            Find a Location

            Edgepark Medical Supplies has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1810 Summit Commerce Park, Twinsburg, OH 44087-2371
              Email this Business
              BBB File Opened:
              9/27/2004
              Years in Business:
              96
              Business Started:
              1/1/1928
              Business Started Locally:
              1/1/1928
              Business Incorporated:
              4/9/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Cardinal Health At Home
              • Home Healthcare Solutions
              • Independence Medical
              • Liberty Medical
              • AssuraMed
              Business Management
              • Mr. Steve Mason, President
              • Mr. Ryan Schorr, Vice President/General Manager
              Contact Information

              Principal

              • Mr. Steve Mason, President
              • Mr. Ryan Schorr, Vice President/General Manager

              Customer Contact

              • Mr. Ryan Schorr, Vice President/General Manager
              Additional Contact Information

              Fax Numbers

              • (330) 963-6839
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              341 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/28/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Over the course of multiple weeks I worked with them in placing the order, was told that everything was good to go, then they canceled the order without telling me, had the wrong # for my Dr's office (they had a # in Wisconsin) I had to hold their hand throughout the entire process to fix, only to be told at the last minute they weren't in network for this, even though they had explicitly told me they were when I first reached out while shopping for insurance plans. This process took 3 weeks, I was told there was no issue until now, at which point I am OUT OF MEDICAL SUPPLIES. And having taken hours of time only to be told that they can't help me, despite previously being told A) They are in network, and B) Even telling me what the exact cost would be through my plan.
              Read More
              Read 340 More Complaints

              Customer Reviews

              397 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Amanda R

              10/22/2024

              Nothing fills me with more dread, anxiety, and frustration than knowing that I need to call Edgepark again with yet another prescription or billing error. The customer service representatives are apathetic, incompetent, and have terrible communication and problem solving skills. I've brought numerous prescription refill problems to the escalation team and always receive a rote apology letter in the mail afterwards, but my issues are never truly resolved. I have been relying on Edgepark for my medical supplies that I use every day, yet my problems are never taken seriously or handled appropriately. Their ineptitide is putting patients at risk and I believe an investigation into their operations is neseccary.

              Edgepark Medical Supplies Response

              11/12/2024

              We take these concerns seriously and always want to help our customers as quickly as possible in situations like this. However, due to privacy laws, we are unable to disclose specific details on this public platform.
              Read 396 More Customer Reviews

              Local BBB

              BBB of Akron

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.