Business ProfileforPlanes Moving & Storage, Inc.

We had a distressing experience with Planes Moving & Storage during our move from Portland to Miami. Our scheduled pickup on July 10th was delayed by two days due to the movers arriving late and coming back late the next day. This left my wife, ******* who had taken PTO to handle the move, struggling to clean and prepare our old house. Communication with our point of contact, Cathie, was inadequate. On July 11th, she said she "forgot to check in" and didn’t follow up as promised. By July 22nd, with no update, we had to book an ****** for an extra night. We couldn’t extend our stay and moved into our new house on July 24th without our belongings, forcing us to sleep on an air mattress. Our delivery, which was already late, was completed on July 27th. The movers were polite but left our furniture poorly assembled. We faced additional costs due to delayed delivery, including $2,211 in cleaning fees for our old house, which would have been avoided with timely pickup. Our son, ******, struggled with the move, missing school registration and being placed in an overflow class causing him to cry at his orientation. Despite paying $16,941 for the move, Planes Moving & Storage offered only $1,500 in compensation. Given the stress, additional costs, and disrupted plans, this amount is inadequate. We are seeking fair compensation of $5,082. This move, intended to reduce stress, caused significant upheaval. We urge others to consider our experience when choosing a moving company.

Dear ***********************************,
Thank you for addressing your concerns with us. I understand that several members of our team have been in contact with you to work through these issues and come to an amicable resolution.

Moving can be stressful, and while we do everything we can to make sure your move goes as smoothly as possible, please do understand that there are some extenuating circumstances that may not allow the timing to go as planned. Ensuring the safe arrival of your belongings to your new home is our number one priority as well as your customer satisfaction. Lets work together to better your experience.

Contact:************

Kindly,
Planes Companies,Client Services