Business ProfileforRoute 66 RV

On 6/15/22 we sold our 2021 travel trailer. on 6/20/22 We submitted the appropriate cancelation forms to receive prorated refunds for our extended warranty, tire and wheel warranty and our GAP insurance with the dealer representative Jason. On 8/28/22 we still had not received our refunds so we emailed Jason and Jennifer from Route 66 RV as well as the cancelation dept at American Guardian Insurance. 3 business days went by and no one responded. I called the dealership directly and left messages for Jason and Jennifer. Jason called back and stated they are still waiting for the refund from American Guardian and there is nothing we can do but wait. He stated this happens all the time and we are not the only people waiting for refunds. I asked if AG had a number I could call and he stated no. But upon a web search found number and even has a prompt to "check status of refund" I spoke with Christine at AG and she stated refund was approved and processed on 6/27/22 and mailed to dealership on 6/29/22. I called Jason back and told him what I had learned and he became belligerent stating they don't have my money and the don't need my money and nothing I can do. When I told him I was going to file with the BBB he said fine but don't ever call me again. The next day Jennifer called and was clearly not aware of my previous conversation with Jason. She stated she spoke with a Nancy at AG and confirmed check was mailed 6/29/22 but has not cleared AG's bank and a stop payment would have to be created and process started over. Jennifer also stated this happens all the time and I am not the only one waiting for a refund. it is now 9/9/22 and no contact or refund from dealership or American Guardian