Business ProfileforSuntech Heat and Air

Pay for a tuneup to get ready for summer. The technician was a nice person but when he left, he said everything was good. The outside unit was working. I know this cause we was outside when I come inside that AC is not cooling my house. I call back and they send the guy back out, he then somehow says my circuit board up top is bad and they quoted me a price of $1200 I knew something was wrong because I have HVAC background from years ago so I called in and immediately the lady says oh no the technician did nothing wrong. Your board just went out and I explained if the board just went out he had to do something because Everything was working just fine so I knew something was wrong especially with the price that they quoted me so I go and purchase a circuit board for my unit for $356. I have someone come out and help with installation from another company. when installing the new one we noticed the same problem is going on with my blower Motor not working so he did troubleshooting and found the boards were perfectly fine. It ended up being the thermostat was bad. changed out the thermostat everythings working put the old board back on my house is now cooling. I cannot return the old circuit board because the seal was broken off the plastic package and it was brand new. I called Sun tech back and they still act like oh it wasnt a problem but everything is working fine with the correct voltage and everything so I am now out of $356 with a brand new board sitting in my house that I cannot use and Sun tech still would not acknowledge that there was a problem on their end that they did nothing wrong. to me that is bad business and especially just would not admitting that either he missed a step or he did something wrong because before he came my unit, thermostat, control boards everything was working just fine now I am out of $356 that I could have used for something else . did refund the 89 dollars fortune up will not be recommending them or using their service again