Business ProfileforA-J Tag Agency

On 12/3/2021, I was trying to contact A-J Tag Agency during their business hours. I began calling at 8:00 CST when they opened, but did not get a single answer between then and 9:15 CST. I was reaching out to see if they had any available appointments for me to renew my driver license, which had expired. Due to no answer from the business, I had to take a break from work and drive to the location to find out if I was able to get my license renewed. Upon entering the location, I was told that they are not doing any more license renewals until after 1/1/2022. I informed the employee quietly that I had been calling for over and hour to ask the question, and explained that I had to take time off of work to drive up there. Her response was, "Okay. Great. Thanks!" I then said, "I just thought I would let you guys know." She then once again responded with, "Great. Thanks." She did not offer and apology, or even act like she cared that I had to leave work and not get paid in order to DRIVE up to ask a question that could have easily been answered over the phone. It also does not state on their website that they are not doing more license renewals until the beginning of the year. I am absolutely appalled by the way I was treated, and of course there's no way to contact any type of management for the location. Other employees were sitting there and none of them offered any kind of apology.

I am a calm, collected person. This really upset me. The only reason that I am not giving a one-star review is because over the last 15 years, this is the first time something like this has happened at this business.