Business ProfileforBill Knight Ford of Stillwater

I highly recommend avoiding this dealership/service center. Save yourself the stress and money. There are so many local mechanics that value integrity, honesty, and open communication at a fraction of the price.Our experience at Bill Knight **** has been a nightmare. We originally went in for radiator hoses that we thought would be covered under warranty. They were not, but the service center did find a long list of other issues we were unaware of. We told them to fix whatever was covered under warranty with our $100 deductible. A local mechanic quoted us a few hundred dollars to fix the radiator hoses, the same problem **** Knight **** wanted to charge literally thousands for! Going elsewhere was a no-brainer!We would have never went to Bill Knight in the first place, but that is who took our warranty. When we told them just to fix what the warranty will cover under our $100 deductible, they demanded we pay additional money for their diagnostic services that we didnt ask for. We knew what was wrong with it because of the free diagnostic the other mechanic did. On two occasions we were told our car would be done by a certain date only to be told on that day its been pushed back another few days/week due to low staff, not having time to get started on it, ect. Calls and texts frequently went unanswered, not returned, or extremely delayed. They were unapologetically rude and unprofessional. 10/10 recommend going anywhere but here.