Business ProfileforRobison Air Inc.
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 5401 S 101st East Ave, Tulsa, OK 74146-5732
- BBB File Opened:
- 10/19/1971
- Years in Business:
- 62
- Business Started:
- 5/1/1962
- Business Started Locally:
- 5/1/1962
- Accredited Since:
- 1/6/1994
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- Mr. Mike Robison, President
- Contact Information
Principal
- Mr. Mike Robison, President
Customer Contact
- Mr. Mike Robison, President
- Additional Contact Information
Fax Numbers
- (918) 627-5263Primary Fax
- (918) 627-5263
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dan R
1 star01/31/2023
Their serviceman said he had to clean out debris where the furnaces drain. The debris was removed with a small handheld vacuum cleaner. If that same cleaning process would have been done when the systems were installed, we wouldn't have encountered water damage. Properly installed heat & air systems don't clog up with debris within a year and a half.
I waited until 10/31/22 before calling to see if they were going to cover the cost of the overflow water damage. Their receptionist asked why I was calling. I was told the owner and his son were out of the office. I asked for one of them to return my call. That same routine continued with calls to them on 11/3/22 and 11/9/22. It was clear they were going to ignore us, so we proceeded to have the damage repaired on 1/11/23.
The main issue we have with Robison Air is their poor "Customer Service" in ignoring our calls. We're interested in the public knowing of their refusal to even discuss our damage. We see where you disclose unresponsive complaints if a business is non-accredited with the BBB. I hope that doesn't mean accredited businesses have their unresponsive complaints hidden by paying for BBB membership. We are hoping the BBB will be a public service in sharing interactions customers have with all metro businesses.
We have never had any business treat us this poorly. If interested, we have photos of the sheetrock damage and phone records to Robison Air.
*** *********
Robison Air Inc. Response
02/02/2023
Thank you
Mike *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.