Business ProfileforJim Norton T-Town Chevrolet

I was at *** Norton T-Town on March 6, 2024 for what was supposed to have been a simple oil change, and I specifically told the service guy that I did not want my tires rotated. Although they did check the wheel alignment. After the oil change the service guy tells me I now have an oil leak, and it will be $180 for a diagnosis to tell me where its leaking from and I needed brakes, battery, tires. However my car didnt have an oil leak before I went there. I did need tires which that is the reason I didnt want a tire rotation. I had just got a new battery like 2 months prior to my oil change so I know I did not need a battery. I also had just got front brakes on my car and my back breaks were still good. when they told me it would be $180 for a diagnosis to tell me where my oil was leaking, I told him I did not have an oil leak when I came there, he didnt seem to care so I went down to another place and they checked my car. It ended up my oil filter was not on good and thats where the oil was leaking from not from a gasket where the service guy had put on the invoice my oil gasket was leaking and that it would be $ 180 for diagnostics. Since checking my wheel alignment my steering wheel seems to have a lot of play in it now. So I found it necessary to write this review when considering a simple oil change do your research on whos doing the work on your vehicle and if they stand behind their work. I dont feel like I should even have to pay for this oil change that I should be reimbursed because I had to take it somewhere else for them to tell me it was a oil filter that was leaking that *** Norton T-town put on, which could have cost me another $180 for their diagnostics . I really had higher expectations for your companies customer service and business ethics.