Business ProfileforBudget Truck Rental

On June 16, 2023, we rented a truck from **** Budget to help our daughter settle into her new life in ***********. After staying overnight at a hotel, we went to a dealership to purchase a car for her. After checking out a few options, we returned to the rental truck to head to another location, only to discover that one of the tires had gone flat. With the dealership's help, we replaced the flat tire with a spare and immediately returned to **** to inform them. They gave us a replacement truck.On June 18, 2023, **** emailed me a photo of the truck with the spare tire and stated that if we were financially responsible for the issue, we would be contacted in the future. Since we didnt receive any further communication, we assumed the matter was resolved.However, at the end of May 2024nearly a year laterwe suddenly received a letter from *********************** a debt collector, demanding over $1,503, including additional damages we had no knowledge of. We contacted **** countless times and sent three letters to ********************** via priority mail, all of which were ********** protect ourselves from potential issues like this, we always take photos and videos of rental cars before and after use, but since more than a year had passed, we thought the matter was closed and deleted the evidence. If **** had contacted us immediately, I could have resolved this issue with no problem, as my credit card has primary coverage for rental cars. **** had all of my contact information, including my email and phone number, yet they waited over a year to inform us, and now they are acting unfairly.This situation is unacceptable, and it is damaging the credit and well-being of responsible citizens like us. We have been subjected to tremendous stress and emotional distress as a result of this unjust treatment. We kindly ask for your assistance in resolving this ********** will notice that the first one the **** sent is different from the one sent later by ******.