Business ProfileforF & F Accounting & Tax Solutions, PLLC

I went to F&F Accounting to do my 2020 taxes. I had a more complicated tax situation that I was used to and knew whoever I went to would be my tax person for three tax seasons at least. When I met ***************************************, he made it a point to let me know that they are a trustworthy company with great communication. After I sent *********** my tax information, I found out that my taxes were handed off to *******, who is another employee there. I was not too upset about it because ******* seemed to do a good job and was quick to answer any questions. After my taxes were filed and I paid them what was owed, it seemed like everything was done. I started getting *** statements in the mail around March of 2021 stating that they would put a lien on my property for taxes owed even though the *** cashed the check that I sent them for my Federal taxes I owed. I called ******* to see what I could do about it. ******* told me to hold off for another month to see if the ***'s slow system catches up. I received another *** statement April and then in May I received another one in the mail. I called ******* back really worried about my situation and he proceeded to tell me that he will send them a letter on my account. He didn't make me feel like I would have to pay for this in any way. He made me feel like he was trying to help me out. When I got another *** statement the next month, I called ******* but he had left the company and a new lady had taken over my taxes. She acted very overwhelmed taking on his case load and had to call me back the next week to see what I was even talking about. She ended up sending out a POA to the *** on my account. Again, nothing was mentioned about charging me anything for this and I thought she was just helping me. I got a statement in the mail from ***** for their "help" a couple of weeks later. I have attempted to call ******************** weekly if not twice a week and left a message for him since Dec 21 2021 to discuss this and have yet to talk.