ComplaintsforPacific Lifestyle Furniture

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We ordered furniture from Pacific Lifestyle Furniture on January 30th, and were told it would be delivered within ***** weeks. 14 weeks was May 8th. On May 25th, I emailed our salesperson to ask for an update, and received no response. I called a couple days later, but the message said to contact them through email, so I did the same again through the new email provided. I received no response within the 10 day timeframe they said they would respond, so I called and the phone number was disconnected. We went into the store, and were told that there was nothing they could do (no update, no refunds), and we would need to talk to ****. We went in the next time we were told **** would be available, and he said he could provide no information, and that we would need to talk to ***** (the owner). We called *****, and he did not answer or respond to voicemail. We emailed, and did not receive a response. I tried going back in the store, and they had me removed by the police; they did not give me any information except that "***** has left the state." It seems clear to me that we will not receive the furniture, nor will we receive a refund for the $4,008 they have taken from us.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 24, 2022 we purchased a sectional sofa from Pacific Lifestyle Furniture for $3300. At the time of purchase we were told to expect the item between 10 and 14 weeks from the date of purchase. This means we should have received the sofa between April 4 and May 2. On April 12, having received no update from Pacific Lifestyle Furniture, we contacted them and were told they expected the sofa to ship to them by the end of the month and that we would be contacted soon to set up a delivery date. In May we again contacted the merchant and were told that they had not received the sofa yet, and that they did not have an estimated delivery date. We were told that many of their orders from our particular vendor were coming in up to 30 days past the expected arrival date and that we should check back. We contacted Pacific Lifestyle Furniture again on June 4 and were told that they had not received any shipments from our vendor for several months, and that they could not give us an update as to when or if our item might arrive. We requested a refund and were told that they could not provide one. On June 13 we were told again that they would not be providing our purchased item, and that they would not able to provide a refund.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On February 22, 2022, I purchased a sofa from Pacific Lifestyle Furniture. I paid in full, $2,985. It was a custom order, and they said it would take 10 - 14 weeks. In early May (10 weeks after purchase), I followed up. They said things are running behind and it would be done in June.On June 12, 2022, I received a phone call from Pacific Lifestyle that they are in a dispute with the manufacturer and that they cannot provide the sofa and that they cannot refund my money. They told me to call my bank to dispute the charge to get my money back. They provided no reason why they could not refund me the money, but said many customers just call their bank and dispute it. I called my bank. They said that after 90 days, I cannot dispute it. I called Pacific Lifestyle back and said the bank will not file a dispute after 90 days, and they need to refund me. They said only the owner can refund me and they could not tell me when I would hear back from the owner. I requested the owner contact me, but have not received a response.

• Initial Complaint

  06/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 9 2022 I ordered a custom sofa from one of the companys line of furniture. I was quoted ***** weeks for delivery. In mid May I tried calling to get an update, but there was no answer and the voicemail was full and not accepting messages. That week I drove to the stores location and spoke with a manager named ****. He informed me that the sofa had not yet entered the assembly line. I told him that I would wait another month and check back, that if it still was not in the beginning stages of assembly then I would be seeking a refund. His response was okay. Yesterday, June 11th I went back and spoke with ****, he informed me that the store has terminated all custom ordered vendors from their lineup due to orders not being fulfilled. I requested a full refund in the amount of $2496.00 for furniture paid in full, but never produced. **** informed me that in order to get a refund that I would need to go to my bank and dispute the charge from January. I told **** that I paid the store directly for a product they have cancelled the order and I feel the store needs to refund my money. He stated that that was not an option. I do not feel this should be legal for a business to do, and I do not feel attorney fees are justified to take them to court. I also feel small claims court is time consuming and costly as well with no guarantee that I would collect the funds owed to me since they arent mandated to actually pay. I am seeking your help on this matter and I would like to get the BBB involved in contacting the chain.

• Initial Complaint

  06/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Ordered loveseat and recliner 8/31/21, paid $5,709.00.Told ***** weeks for order to come in. Waited until February ***************************************************************** manufacturing might have put a bigger strain on production. Product was being made by Palliser in ********. Contacted store via e-mail as per their request and was told by owner of a possible completion of 3/28/22. In April, sent several emails with no response, went to store and was told, more production issues, longer delays, advised to either cancel order or wait. Decided to wait and at the same time contacted Palliser. They informed me that they never received an order for this furniture and never produced. Went back to store and told, Palliser is lying, would not show me confirmation of order and advised me to notify **** to get my money back. **** advised unable to refund money as order was more than 60 days old, they attempted to back date and also try insurance with no resolve, advised me that store would have to refund the money. Notified store and was told that they have had several other similar incidents and that they would give me a letter to give to **** and that I should be able to get my money back. They sent me an e-mail that states " we are unable to provide the merchandise and we are not going to refund the money". I contacted the State ************************* and filed a fraud/theft report on May 13, They sent a letter that indicates they really can't help me get my money back. Have tried reaching out to them again and awaiting reply. I can not uderstand how a store can get away with this kind of theft and no one wants to help a consumer get their money back. I have patiently waited for some one to help with this dilemma and I have a feeling my next step will be court. All I want is my money back, please help!

• Initial Complaint

  03/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a dining set from Pacific Lifestyle Furniture on November 28, 2022. I was told at the time of purchase that it would be 1-3 weeks for delivery. When I had not heard from the store in January, I called them to get an update. I kept getting the same story, that the owner, *****, was the only one who could help me. The other store employees were unable to assist me and promised they would email/phone ***** to let him know we wanted an update. Finally after emailing ***** 4 times beginning January 17, 2022, he responded and claimed our furniture would be arriving soon. I emailed back and forth until finally he sent me a delivery date, but they were short 2 chairs (I ordered 6 total). I decided to have him deliver the furniture he had and hope the other 2 chairs came (***** said March they would arrive). Upon delivery, we received a table, 4 chairs, and a buffet. We have picture proof that only 4 chairs were delivered on February 4, 2022. I have now emailed ***** 4 times in the last week, asking if he can update me on the last 2 chairs we were supposed to receive. I have not heard anything back from him. At this point, he has taken our money and failed to deliver all the product. The 2 chairs I still have not received are worth $315.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a set of tables on October 2, 2021. I was told that the delivery time would be about six weeks. When 6 weeks past I reached out to the company and was told that they were delivery delays due to Covid. I have continued to correspond with the owner via email as every time I go into the store the sales people tell me they cant tell me anything and I have to go through *****. At one point I was told the tables were available and they would be here within the week but they still have not showed. On February 25th I was offered a refund by ***** and accepted and confirmed that the **** I used to purchase the tables was still active. It has been three weeks now and I still have not received my refund. I have reached out to ***** two times via email in the last three weeks with no response. I contacted the company yesterday via phone and was told by the sales person that they would email *****. I have received no responses from ***** since I requested the refund.

  Customer response

  03/28/2022

  My complaint number ******** has been resolved. This company has refunded my money. Thank you for your time.
  
  
  

  
  

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