Business ProfileforVilla Sport Athletic Club & Spa

I entered a membership agreement with Villa Sport that started June 14, 2024. I was advised it is a month to month agreement and I could cancel anytime; however, without cause of canceling before 12 months have passed then I would be charged an $85 early cancellation fee. The main reason I signed up for the membership is for the sauna/hot tub/steam room in the women's locker room. I already have a gym membership outside of Villa but was looking for additonal ways I could focus on my self-care. As of today, 8/16/24, I have been a member for 2 months and today also marks a straight two-weeks that the steam room hasn't worked. This is on top of several other weeks while I have been a member that the steam room hasn't worked. I was given the option to freeze my membership until it was fixed; however, they don't know when that will be, plus I refuse to pay almost $300/month for my family membership and not get the ammendities as promised when I signed the agreement. I am not asking to be refunded the monthly membership fee even. I am merely asking to be refunded the early cancellation fee of $85. I have emailed with the Director and spoken on the phone with the Assistant Manager. I would understand being charged the early cancellation fee without cause, but not receiving a highlighted benefit for half the time I have been a member so far I would say is with cause. I am not trying to be difficult. This is very much on principality that a customer shouldn't have to pay an additional fee when the business doesn't hold up to their side of the agreement. That is like going into a store and paying for something but getting home and the product box was empty. You don't just say, well you took a risk buying the product and it was our mistake it wasn't in the box but you still have to pay for it because you at least got box (without acknowleding it is an empty box).