5 Customer Reviews
Review from Angelo V
1 star04/30/2024
Total Scam. How many applicants pay $1500 non refundable deposit you cannot get back. Unbelievable how businesses like this continue prey on the less fortunate. The rich get richer and the poor get poorer.
OneApp, Inc Response
05/01/2024
Good morning ******,
Thank you for bringing this to our attention. I would love the opportunity to discuss your situation with you. I have looked you up in our OneApp Guarantee data base and I cannot find your name or email. If indeed you have a Guarantee with us and have not moved into the property we cosigned or you have not moved in your OneApp Guarantee fee is fully refundable. I just need more information to look into your specific situation.
OneApp Guarantee is a co-signing service for applicants who need a co-signer. When you apply for a home and fall short of the screening criteria with the property they will refer you to OneApp Guarantee as part of their requirement for approval. Once referred to OneApp Guarantee you complete a short application, are approved, and pay us a Non Refundable Fee (not a Deposit). For this Fee we secure your lease for you and the property so that in the event that you default on the lease, fail to pay rent, get evicted, we cover the rental losses and damages for you and the property up to 3x the rental rate.
I look forward to your response to see how I can assist further with your specific situation. Thank you.Review from Danielle A
5 stars06/25/2023
I highly suggest OneApp for your guarantor needs! Ive used them twice since moving to ******* and they make the rental process super easy. The 2nd time around has been super simple AND there are perks to being an Any questions are always answered with kindness and most of all, theyre understanding to the importance of getting into an apartment youre comfortable in. If youre having any doubts or worries about an approval definitely check out OneApp complex partners.Review from Sarah P
5 stars02/10/2023
This company is absolutely legit! OAG was an absolute God send for our family. We had no idea how difficult it would be to rent with less-than-perfect credit. We sold our home and were 2 weeks away from closing and feared being homeless in another state, right before Christmas. With OAG, the process was simple. They worked diligently with us and with the property staff, and we had our lease signed within a couple days. We were so happy with their service, we used them a 2nd time. This time proved to be more difficult since our financial situation had changed. Throughout the lengthy process (on our end) we received stellar one-on-one service by phone and email. We never felt like just another customer. I am so grateful for the folks at OAG. They saw a need and put it into action. Theyre now helping families like mine feel like theyre worth more than just their credit score.Review from Alicia B
5 stars10/06/2022
The one app process was so easy. ***** and ******* always responded to my emails and even returned my call when they couldn't answer. It was a quick turnaround from application to approval process. I had no issues other than roaches in apartment and unsafe elevator. I moved out of apartment within 30 days and one app even my deposit. Thank you.hopefully I won't need this service again but it's great that it's available. I highly recommend.Review from MK
1 star01/07/2022
I'm pretty sure this company is a phishing scam. I was referred by the apartment complex I applied to, OneApp automatically denied me because I had an eviction suit filed against me. My previous landlord and I came to a settlement and I was never evicted, that didn't matter though and when I had questions the staff at OneApp were weirdly hostile in their responses. They also ask questions about your race, gender, and familial status that are forbidden under the Fair Housing Act in the normal application process. Unless they want to discriminate, they have no need for that information.OneApp, Inc Response
01/12/2022
Hello *******, I wanted to assure you that OneApp Guarantee is a co-signing company for applicants who need a second chance to get into housing due to being conditionally approved or denied when applying for housing. Our mission is to provide access to housing. In order to approve you for OneApp Guarantee we had asked you to provide documentation from the previous landlord that the court document was a settlement. If you were to provide us with the requested document we would have been able to approve you for OneApp Guarantee. Regarding the questions you reference about race, gender, etc. These are optional questions that applicants can answer if they choose. They are not mandatory. All of our applicants go through the same approval process. If you have any further questions or concerns please contact OneApp Guarantee. We will be happy to assist you. Thank you.
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