Business ProfileforWaddell Electrical Mechanics

EXERCISE EXTREME CAUTION!!I am disappointed to write this review. I have been doing business with Waddell Electric for 30 years, buying multiple pumps and having them service pumps. However, after the new owner, ***********************, took over the business we have been so disappointed.We recently order a new 5hp irrigation pump from Waddell. After picking up the pump we realized what we got was a 3hp pump. A call was made to **** and he said they decided we did not need a 5hp and so they ordered a 3hp without asking us! After discussing our disappointment I agreed to install the 3hp and try it out. If it worked I was going to accept it, if not, I requested the pump we actually ordered.I installed the pump and it did not work properly. I had two different irrigation service professionals and an electrician come to my house to help me make sure I was not doing something wrong on the installation and inspect my entire system to ensure it was put together correctly. My system is fine, I was told the pump was the problem.I returned to Waddell to ask them for assistance but was turned away. They would not even look at the pump to make sure it was not defective.I was told by the staff that if they helped me, they would be fired!I am truly amazed at the lack of customer service.PLEASE, PLEASE, PLEASE shop somewhere else. This company does not deserve to be in business.