Business ProfileforSERVPRO of Northeast Salem

********** said it all in Jan. 23 complaint. I made mistake of hiring this company 7/24. Had no idea they were to be licensed. Still no Ccb number on any paperwork. They continually lied throughout. Made appt several weeks in advance and verified the day before. No show, no call. I called the office, said I didn't have appt after I had verified day before. Said they would come at 2pm, no show and no call. After 6 hours of waiting in hot truck I left, they showed up at 3:48pm but stood around outside until 4:08. Contract said they would clean all surfaces which was not done. Smoke on walls, pill on floor behind refrigerator, dog urine in closet, unknown substance on wall. Unfortunately pro tem judge in this matter did not enforce contract and allowed company to charge bogus charges not on contract. I had cameras and caught company charging for hours not worked, because once caught they changed hours judge thought it was ok. Wonder how many customers who don't have cameras are fleeced. In court company had Production guy who made excuses for not cleaning (no exceptions on contract or voiced prior). They don't clean food off walls (I don't know if substances were food, boogers, or bodily fluids), don't clean source of smells but charge $900 for fans that don't do anything because source of smell still there. Servpro doesn't clean behind refrigerator or clean tub because caulk was dirty. Judge just enabled this company continue to charge excessive amounts for very little work. They sprayed unknown liquid over filth which I then spent 40 hours cleaning off. They got over $4,000 from me so beware

Yes Merci you always have an excuse and your people continually lie which other complaints against you have mentioned. Your contract said nothing about doing a deep clean just that you would clean all surfaces in home which you did start on by cleaning 3 items. Spraying *** liquid over filth does not clean it especially when it then had to all be cleaned off. I did not stop payment before work was completed so that's another lie. Your employee ****** who since quit said they were done on Friday, I did not stop check until Monday morning and I called your office to tell the rude man answering the phone, he made threats and never once said I'll send someone to check it out with you. Because the temporary judge gave you over $4,000 and it doesn't matter why, you did not do $4,000 worth of work. Contract was for 40 hours and your people did under 15 hours but you still received money anyway. It's too bad because it empowers you to keep up the lies, not follow the contract which the **** pour judge should be obligated to follow because in your companies case you keep breaking it.