Business ProfileforRedefyne Moving and Storage

I arranged for this company to move the contents out of my 1BR apartment which had become unusable due to a plumbing break in the upstairs unit. I met them early on my scheduled move day and answered questions regarding what items were to be moved. They had their truck on site and were already loading up boxes. I then stated I would leave but be available by phone for any questions on any issues that *** come up. I went back that evening and found nothing had been moved out of the apartment. I tried to call their office and left a voice mail message. I then called again in the morning. I called again the following day. Finally, the office manager called me late morning, two days after the original move date, and informed me that the moving crew had decided some items were damaged and could not be stored back at their warehouse. We have a very worn-out but comfortable couch and it was not water damaged so I have no idea how they decided the whole move should be called off because of an old couch. But even if there were questions about certain property to be stored, why did they not contact me until two days later? The construction company needs the contents removed to make a complete appraisal and begin work before the unit is further damaged by the moisture. Now it looks like I will have to move things out myself because this company is not able to reschedule a move for another six days. This business has shown a complete disregard to my work order and made no effort to keep me informed of a situation that I find difficult to understand. And then only offer to complete the move in nearly a week from now. Granted the moving crew *** have been poor, but management did nothing for two days and still left me with vague and unconvincing reasons as to why the movers stopped. If they are going to hire unprofessional movers the least they could do is monitor the work and report problems in a timely manner.

We apologize for your unsatisfactory experience. There were several points during the move where Redefyne believed information had been communicated to you, and it had not. It is our approach to err on the side of abundant communication, and that did not take place in this instance.Please note, as this move was being wholly paid by your insurance company and you personally had not placed any deposit with Redefyne, the customer in this case is the insurance company. Within the time between your discontinued move and your conversation with our office manager, Redefyne had, in fact, been in touch with your insurance company. Once we were asked to reschedule services with you, we offered a placeholder date, which you accepted. We returned a voicemail from you to offer you a sooner date, and you stated you no longer wished to have dealings with our company, cancelled that date, and hung up on us.Regrettably, we cannot go back in time and perform the move without incident, but now Redefyne is also not afforded the chance to perform the move at all. Again, we are deeply sorry that your move was delayed by miscommunication, and we hope to have a new chance in the future to provide you with the great service of which we are capable.